It’s been 2 months! I signed up for 5G internet, and was assured I would receive an Xbox offer to claim. After not receiving a claim, I contacted a rep, they sent a request up the chain to resolve the issue, nothing was happening. I talked to another rep and this time a supervisor pushed the request up. Nothing happening, this was two weeks ago. This is beyond frustrating, I’ve wasted so many hours simply trying to redeem what was clearly advertised.
We're sorry about the issues you're having with your redemption. It's our goal to make sure you get the help you need, and we're going to do everything we can to help you. Please be on the lookout for a Private Message so we can help.
~Jesse
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