I got the Xbox promo activated on my account this morning, so I immediately placed the order for local store pickup. When I went to the store, they said the account owner needed to approve (What the? - Seriously, I AM THE account owner). I called customer service - and spoke to 4 different agents for 67 minutes; the last agent asked me to disregard the cancellation email and wait for the order to be processed.
Summary -> I get a cancellation email, but the online order doesn't show canceled, store rep tells me the account owner needs to approve, I get moved around 4 agents over 67 minutes. HUH?
This is my first interaction with Verizon, and this scares me. I don't know how much time I will spend with the reps over the next year. I never called Xfinity when I was with them for 2 years.
Hello. We are here to help with your promotion questions and concerns. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
Start a new topic or ask questions in the open forum.
