1 Solution
Like others have posted, my tiles to redeem the Nintendo Switch and Chromebook have disappeared. Today was supposed to be when I could redeem them.
Solved! Go to Correct Answer
We're sorry for the issues you're having with your redemption. We want to make sure you're able to redeem ASAP. There's a known issue with the redemption tiles disappearing and we're asking for 5-7 days in addition to the 65 wait period to resolve the issue. We appreciate your patience and understanding.
~Jesse
You are not the only one 😞 we all are
We are here for you. Please tell us, what's going on? ~Geo
Yeah… same. And than they say 3/5 business days before it can get resolved 😂😂 so why was it there a week ago? And now it’s not? So basically we change everything to do business with them… and this is how they do business? Im highly confused… especially for being a customer for over 11 years now.
I have the same issue here and in chats with customer service reps round and round. That is why I am looking in the chats to see what recourse some have tried
Hi WbCust09. This can be a challenge at times when the process is not functioning smoothly. We are here to support you to redeem your eligible promotion. Have you had a chance to clear cache, relaunch your browser and then revisit MyVerizon Online or App to redeem the reward today? Please let us know what you encounter.
-Deb
Update Verizon has resolved the issue
i I received the tile today in the make more of your plan and they have allowed me to redeem and are sending it out .
Thank you for resolving the issue.
Same here. I called them and they said that I could call them again and redeem it over the phone with them
It’s something to do with the system. They have a team working on it I guess. You can also send an email to an executive in Verizon. I got a call back within like 10 minutes of sending it, and the person I spoke with said she would back to me by this wednesday I believe. Hopes this helps.
We're sorry for the issues you're having with your redemption. We want to make sure you're able to redeem ASAP. There's a known issue with the redemption tiles disappearing and we're asking for 5-7 days in addition to the 65 wait period to resolve the issue. We appreciate your patience and understanding.
~Jesse
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