Hi. Got my verizon home internet 2 months ago. Got the switch, Got the link for the gift card. It sends me to a page to accept the terms and conditions then it sends me back to the original page to choose my reward, not the page to collect the reward. I've tried the customer service live agent a few times and every time it tells me that I'm "in their hands now" and I still haven't gotten answers.
Hello, Ncm84. Help is here as we can assist with getting you your Target gift card. Just to confirm before we proceed, what did our phone support offer you as the option to redeem it? Any forms submitted? Please share details.
-Natasha
Customer support didn't offer any solutions, they just gathered information and usually the chat would freeze after that. The first agent said there was an issue with the website and to give it 3-5 days but that was over a week ago
My apologies. I will send you a Private Message to authenticate. Please meet me in Private Message. Do no use this link in public to protect your account info.
-Natasha
Ncm84, thank you so much for this info. Let's get your account authenticated so that we can gather more details and assist with you getting your gift card.
By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our privacy policy to learn more at verizon.com/privacy. California customers can also view our California Privacy Notice at verizon.com/californiaprivacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.
Click here to authenticate: https://www.verizonwireless.com/campaign/smauth
-Natasha
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