Unable to redeem free Amazon Alexa Show 10
Hartzy34
Enthusiast - Level 2

Purchased the 5G home internet and was told I could choose between a $200 Amazon gift card or an Amazon Alexa Show 10.  I have received no promotional link yet.  The dealer said I would get a link via email.  Any help as to where I might find this promotional link?

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11 Replies
Sweetiepie4285

Promo has a known glitch, I would contact verizon

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vzw_customer_support
Customer Service Rep

Thanks fo reaching out.  We can help with the Amazon Gift Card redemption.  Please reply to the following privatye note so we can discuss accout details in a secure channel.

-Deb

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Hartzy34
Enthusiast - Level 2

It's my understanding that there was a glitch of some sort and it was going to be worked out today?  Where will I see the link for my Amazon Alexa Show 10 when the issue is resolved?

Hartzy34
Enthusiast - Level 2

Clearly this is a complicated process in place so that only a few will finally get to the end and redeem their 'promotional gift'.  I've talked to Verizon agents online, in person and on this community.  All three have told me there should be a promotional link in my account, just click....still nothing.   I don't have a ton of complaints about Verizon, this one has me very frustrated as I have spent far too much time chasing maybe nothing.

Nuttymatey
Enthusiast - Level 2

I'd be surprised if anyone actually is getting the promotion. I put in a complaint with BBB an will be canceling my internet

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vzw_customer_support
Customer Service Rep

We want to make sure you're getting your promotion. We're sorry if the plan fix didn't get you the option to redeem. We're sending you a Private Note shortly.

~Jesse

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Hartzy34
Enthusiast - Level 2

Funny part is, I was promised an Xbox and the Amazon Alexa echo 10โ€ฆwhich I couldnโ€™t turn down really.  Now Iโ€™m down to maybe an Amazon gift card, if that.  Feels like a good ole bait n switch

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AlxJGmz
Enthusiast - Level 2

I can relate, starting to wonder if this whole thing is a sham seeing how so many people are having this issue. I haven't even been able to choose which one i want yet.

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vzw_customer_support
Customer Service Rep

Hartzy34 We want to help you with getting your offers. We'll be sending a private message. ~Peter

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vzw_customer_support
Customer Service Rep

Hello! We are here to help with your promotion questions. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

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