Verizon Home internet Rebate issues- $250 Amazon GC

[mrssmith1982]

I signed up for VW home internet in early June, and have had no emails from Verizon with the magical promo code that I was told I'd  get, but keep getting emails to redeem my rebate. 

I've reached out twice over chat (which is another discussion) and have had no answers except "we will send it when we can."  

I know that verizon holds it's 60 day redemption rule tight to it's chest, so I'm trying to get this done early.  Anyone got answers?  

[vzw_customer_support]

mrssmith1982 Thank you for reaching out about this. We know how important it is to redeem this. I will be reaching out in a PM.

-Harry

[rhaugh13]

I am having this same issue.

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your rebate redemption concerns. This inquiry is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. 

If others encounter similar problems with redeeming a promotion they qualify for, we recommend first reviewing our 5G/LTE Home and Home Plus offer FAQs here to receive guidance on how to redeem a qualifying offer: https://www.verizon.com/support/5g-home-offer-faqs/

If you meet all eligibility requirements for your specific 5G/LTE Home promotion and are still experiencing issues, please contact us for further assistance as we may need to escalate this internally to get it resolved. 

~Izzy