Has anyone else not gotten an email or a tile shown up for the xbox redeem? I have the amazon gift card tile and email, but i have not recieved an email regarding the xbox nor has a tile shown up for it. I spoke to a live agent and was told we have to wait 30 days before we recieve it? It seems like everyones getting different messages about this wether we have to wait, or if it should show up immediately. I dont mind waiting to get the xbox if i know its going to forsure come at some point.
I signed up 12/17, for the most expensive internet plan and was also promised the Xbox X, never received and email and never see a tile under the Make the most out of your plan section. Sounds like a shady transaction at this point. Very disappointing.
I'm having issues myself but my tile for Xbox showed up after the installation along wit the Amazon GC. If your service has already been activated I would call back.
I'm not confident I redeemed the Xbox properly because the tile is still there and I haven't received a confirmation email or anything. When I select the tile now it shows the full price for the Xbox. This deal seems great and so far my Internet service is better than the last ISP.
I've read a a few reddit threads and messages in this forum. Some folks seem to have no issues while others are waiting weeks with no answers. I hope everyone gets resolution soon.
Drd22, my apologies to hear that you have had some issues with your promotion. Since redeeming it, did you recieve any communication from us via email?
-Natasha
I received a confirmation that the order was placed but no confirmation that it shipped. I also noticed the shipping charge ($12) and the Xbox ($0) show up under one time charges on my bill.
Thank you for the insights. We'd like to help and take a closer look. I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
Thank you Maria. Looking forward to getting that private message from you
Yeah I activated my service and I haven't received an email or any tiles to claim either of them and that offer was why I signed up specifically for the Xbox series x console and the $200 Amazon gift card..really disappointing
Let's make sure you get your Xbox ASAP. We're going to send you a Private Message so we can gather more details.
~Jesse
I never received a private message. To date, I signed up 12/17 and have not received an email nor the tile for the Xbox. No help or answers.
Hello, Mv080881, thanks for reaching out in reference to the Xbox offer. We can help take a closer look to see what's going on. So we can best assist, we will be reaching out via Private Message.
-Lauren
I never received a private message
Itโs a shame. Iโm having same issue. Iโve been with Verizon since 1995!
Someone actually reached out from this support website. If you meet the qualifications, they will escalate the issue and make sure itโs added to your my vz account. I have mine on back order. It took a week to get this figured out.
Zigzag1, sorry to hear that you're having issues with your Xbox promo. We'd be happy to help you out and we'll send you a Private Message so we can gather more details! We're definitely going to get this figured out.
~Jesse
You demonstrated quality customer service!
Thank you!
Hi Jesse,
I am happy to know that a Verizon customer rep is doing all their best to help our new 5G internet customers. Thanks Jesse! I also signed up and activated the service within the promotional date. Havenโt received notification or communication in regards to the Xbox/Amazon card promo redemption. Crossing my fingers!
this happened to me too I called and they sent it a week later.
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