Xbox Amazon promotion
Ktinahenry
Enthusiast - Level 2

I  activated my 5-G under the Xbox  X and Amazon gift card promo. I have reached out to customer service MULTIPLE times with no help. When will I receive the emails to redeem the Xbox and gift card. PLEASE HELP! 

31 Replies
Tcasey76
Enthusiast - Level 2

Yes same here. Verzion isn't helpful at all and I'm ready to contact the BBB and file a complaint. 

vzw_customer_support
Customer Service Rep

Tcasey76, we want to make sure you get your Xbox and Amazon gift card as soon as possible. We're going to send you a Private Message so we can gather more details and better help you.

~Jesse

0 Likes
Ktinahenry
Enthusiast - Level 2

I would also appreciate you helping me figure out why I have not received the emails to claim my Xbox and Amazon GC. If this is not resolved soon I will just cancel or reach out to the BBB myself to get this resolved. 

vzw_customer_support
Customer Service Rep

We'd be happy to help you redeem your Xbox and Amazon gift card. Would you please check your My Verizon website for a notification or tile for the redemption of those two promotions?

~Jesse

0 Likes
Tcasey76
Enthusiast - Level 2

I have and the promotions have never appeared. 

0 Likes
vzw_customer_support
Customer Service Rep

Hello Tcasey76, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

0 Likes
Ktinahenry
Enthusiast - Level 2

I check daily and I do not have any promos to redeem.  This is extremely frustrating!!!

vzw_customer_support
Customer Service Rep

We want you to get the promotions you qualify for and would like to help. To better assist, I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

0 Likes
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us in this platform. Please tell us, have you received the confirmation email with steps to follow and promo codes if needed? 

~Maria

0 Likes
Tcasey76
Enthusiast - Level 2

No not at all. Customer support told me there were too many people Redeeming the promotions and it may take longer for them to show up. It's not exactly what the advertisement said though but still, so far nothing. 

0 Likes
vzw_customer_support
Customer Service Rep

We are sad to see that you have yet to receive any update on your Xbox & Amazon offer. We sent you a private message. Please review at your earliest convenience.

~Gilbert

0 Likes
vzw_customer_support
Customer Service Rep

Ktinahenry, we understand your frustration, and would be happy to help take a closer look at your account. To better assist, we'll be sending a Private Message.

 

~Izzy

0 Likes
trichards89
Enthusiast - Level 2

I am having the same issue, its been a month now and i still have not recieved a email to redeem my xbox or amazon offer. I would also appreciate you helping me figure out why I have not received the emails to claim my Xbox and Amazon GC. I need this resolved soon or I will just cancel and reach out to the BBB myself to get this resolved. Customer says they will escalate but have been no help.

0 Likes
vzw_customer_support
Customer Service Rep

Let's make sure you get your promotions. We're sending you a Private Message shortly.

~Jesse

0 Likes
bbmoonpie
Newbie

Same issue here. I have chatted with a rep twice. One said xbox was out of stock and there was a glitch with the amazon email offer. The second said ahe would send a ticket anout the xbox offer but the amazon offer expired before i activated it. Then i explained my email states i have 60 days to activate the offer and it has an expiration of 1/17/24. Then she was somehow able to send a help ticket. But i keep getting messages to say my claim has been updated and when i check on it, it keeps saying "more information needed to process request". I have been a loyal Verizon customer for decades but this is very frustrating. 

0 Likes
vzw_customer_support
Customer Service Rep

Bbmoonpie, we want to make sure you get the promotions you're eligible for. Can you please provide more detail on what happens with the request for more information? Is it something eligible for self serve?

-Melissa

0 Likes
bbmoonpie
Newbie

I purchased the 5G home Internet on 12/31/23. It was activated on 1/4/24. The promotion was purchase 5G home plus for $45 and receive a Xbox series X and a choice of Amazon echo ahow or a $200 amazon gift card. It states that I would receive an email on how to claim these offers after service was activated. I have not received any emails other than the one about receiving a free wifi extender that was included in the package. I did send that request and have Already received the wifi extender. I chatted with the first rep that told me the xbox was out of stock and there was a glitch with the amazon email. He said those would be resolved in a maximum of 30 days. I accepted that and we ended our chat. Later i received a text that said my claim was updated. I checked it and it stated "more information needed to process request". So I started another chat. This rep told me she would create a help ticket for the xbox but the amazon offer had expired before i activated service. I explained to her that the email states i had up to 60 days to claim offers and the offer expiration date in the email even said 1/17/24. She then changed and said she would put in a ticket for that as well. So maybe 5 minutes after we ended our chat i received a text that stated claim had been updated. I clicked the link and again it said more information was needed. So I have provided all the information possible about this and don't know what other info could be needed. I have provided my email that the activation emails are supposed to be sent. I can send copies of emails, receipts, or chats if you need any of that information. It never says what information is needed. The request currently says pending and needs more information. 

0 Likes
vzw_customer_support
Customer Service Rep

Robindm We want to take a look at this offer. We will be sending a private message. ~Peter

0 Likes
bbmoonpie
Newbie

I have not heard anything about the Xbox and it has been a week since the last rep put in a claim. I did get a text message that said I would receive a $200 gift card in 4 to 6 weeks but at this point I don't even know if I believe that to be true. It's ridiculous that I keep getting messages from different customer service reps asking if my problem has been resolved or if they can help. I truly do not want to keep explaining the situation over and over and getting the same result. It is super easy to get in touch with customer service but getting an answer or issue resolved is a different story. I feel like you are just hoping all the customers will get tired of contacting you and give up. I have been with Verizon for decades and have usually been very satisfied, but they seemed to have dropped the ball lately. It says they have been trying to contact me to resolve the issue but all they have really done is send me messages from multiple customer service reps to ask if i need assistance. Why Should go through all the information again and again and have multiple claims? One claim should be sufficient and you should keep communication with the customer until it is resolved without the customer having to explain the entire situation again. 

0 Likes
vzw_customer_support
Customer Service Rep

We definitely want you to get the offers your eligible to receive. The process for receiving these offers can take some time so if we have already submitted a form for the offers, it will be worked on and completed. We apologize for the delay. ~Peter

0 Likes