Xbox Series X Promotion
TjStankavich
Enthusiast - Level 3

I signed up for the Verizon 5g home internet plus on Sunday 12/31/2023 because they have a promotion going on where you receive a free  Xbox series x as well as a $200 Amazon gift card. The internet has been activated and running still have not received any “tiles” on the Verizon app regarding either of these “special” promotions or an email with any kind of help or information. I received an email when first signing up saying that my order qualifies me for all of these offers and I would like to redeem these special promotions seeing as that is the only reason I made the switch from cox internet. Would greatly appreciate help redeeming the promotions you offered to your new customers.

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35 Replies
iGreg01
Newbie

I am having this same issue. I've been dealing with chat and customer service since 03/21/2024. 

I chat with Mary via chat customer service, they had me call customer service and have customer service call the store. Rubin from call center customer care called the store and I spoke with Cameron. (Northfield Store - 80238) He said that there was a couple of weeks in December where this was offered and I was eligible. I told Mary that and she said they can't escalate it. I also spoke with Ed at customer service and he did some investigating. 

I'm still unable to get this promotion I was promised!!!! Why is it this hard?!?!

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vzw_customer_support
Customer Service Rep
@iGreg01  wrote: I am having this same issue. I've been dealing with chat and customer service since 03/21/2024.  I chat with Mary via chat customer service, they had me call customer service and have customer service call the store. Rubin from call center customer care called the store and I spoke with Cameron. (Northfield Store - 80238) He said that there was a couple of weeks in December where this was offered and I was eligible. I told Mary that and she said they can't escalate it. I also spoke with Ed at customer service and he did some investigating.  I' m still unable to get this promotion I was promised!!!! Why is it this hard?!?!

iGreg01, naturally I want you to be able to get any promotion you qualify for. The Xbox Series X promotion did have some specific requirements, based on date and purchase location. In general can you confirm when you made your qualifying 5G Home purchase, and where was that purchase made? Online, in a store, over the phone? 

-John

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Johnnyboy58
Enthusiast - Level 1

I’m having the same issue with Verizon. They do not want to honor their promotions. I feel like they hope we will just give up and move on with their Internet, expecting to lose some of their new customers they tried to dupe but the majority will remain. If my issue is not resolved soon I will drop Verizon. 

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vzw_customer_support
Customer Service Rep

Johnnyboy58, we are concerned to read that you are experiencing issues with your promotional offer and we are here to help. Were you able to redeem the offer? If so, have you received any updates? If you were not able to complete the redemption process, can you share some additional details with us about what you have experienced so far so that we can better assist? 

-Andi

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juanitalopez
Enthusiast - Level 1

I had the same issue as multiple others, I saw the promo for the Xbox series x for switching and I did. It is now 03/6/2024 and I'm still waiting. Has countless classes and escalations, now I was just told it never existed. I am tired of being lied to by Verizon and I pay a lot of money for my Internet. It would be nice to get this free item I was promised for doing the promotion. 

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vzw_customer_support
Customer Service Rep
@juanitalopez  wrote: I had the same issue as multiple others, I saw t he promo for the Xbox series x for switching and I did.

Being able to get the Xbox under the new promotion is awesome. I'm sorry there's been issues and some conflicting info coming from when you've reached out for help. Certinaly don't want that to be happening, and happy to clear things up. To start with, what eligble purchase did you make to qualify for the promotion? Also, did you complete the submission for the promo via My VZ? 

-John

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juanitalopez
Enthusiast - Level 1

I did qualify because I switched during the promo. And I didn't because one of your agents told me to wait until the day after it was done and I didn't know until I messaged the next day and they told me they would put it in for me since I messaged and tried to do it previously. And here we are months later of being promised I'm getting it sent out to me and nothing. 

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vzw_customer_support
Customer Service Rep

Thanks for getting back to us, juanitalopez. We can take a closer look to see what happened. So we can best assist, we will be reaching out via Private Message.

-Lauren

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CC_
Enthusiast - Level 2

I signed up back in December as well and was told I qualify. I contacted support a day before the end of the promotion and they confirmed that I qualify. Since I was told by customer support that I qualify and that I would eventually receive it, I kept my service. Of course I didn't find out until last month that I'm not eligible because apparently my account has already redeemed and Xbox before. My dad also signed up for this promotion but under a separate account, we just have the same data plan. Verizon was not very specific in the terms and conditions about what is classified as an "account" and I thought since we were under DIFFERENT LOGIN CREDENTIALS that we would both qualify if we signed up for the service. 

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htamer
Enthusiast - Level 2

i also been waiting since cyber Monday too with the same offer

and called multiple times always say out of stock or back order

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vzw_customer_support
Customer Service Rep

We want to make sure you are able to take advantage of all available promotions. We sent a Private Message to further assist you. ~Geo

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VerizonIsAScamm
Enthusiast - Level 1

Did you ever get this resolved? I’m ready to go to AT&T.  I have had so many problems with this.

TjStankavich
Enthusiast - Level 3

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@VerizonIsAScamm nope nothing just a bunch of empty promises, poor customer service and bad home internet connection 

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vzw_customer_support
Customer Service Rep
@VerizonIsAScamm  wrote: Did you ever get this resolved? I’m ready to go to AT&T.  I have had so many problems with this.

 

We are here to help. We understand how important it is to be able to complete and receive your anticipated offer. Is the offer you are having issues with for Verizon Wireless or Verizon Fios? 

-Andi

TjStankavich
Enthusiast - Level 3

No, still haven’t gotten my the promotions promised to me. Verizon should have just sent me emails allowing me to redeem the free Xbox series x and Amazon gift card but they just throw me in a circle. Give me this password…wait for this email…do you see any tiles showing up on your home page…you should receive something soon. Nothing I have not received anything and the help they provide is useless. They don’t do anything not to mention the service is terrible  too. I switched from cox for these promotions and no one from the Verizon team has been helpful. Awful experience so far.

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vzw_customer_support
Customer Service Rep

Hello TjStankavich, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.

~Ivone

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TjStankavich
Enthusiast - Level 3

@vzw_customer_supportOnce again poor customer support sending me broken links and telling me to clear my cookies with no further help. Appreciate the private message it helped me with absolutely nothing.

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JawnDoe
Newbie

I received the same offer

Internet was ordered in Dec

Connected last week (January)

I have the tiles for redeeming these offers in my app, but everytime I click on "accept terms", the next page never loads

Blank screen that says "interstitial page" and I never get past this step

Messaging customer hasn't helped.

Calling hasn't resolved the issue

Can someone please help me redeem these promotional offers?

 

Thank you

 

 

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TjStankavich
Enthusiast - Level 3

I wish I could even get the tiles or an email! I can’t even get customer service to assist me that far

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vzw_customer_support
Customer Service Rep

Hello, we're sorry to learn you're having issues with our promotion. The following steps have helped our customers claim their promotions, please give them a try. 


1. Sign in to My Verizon (make sure you do this on the website not the app).

2. Navigate to the My Verizon account page.

3. Click on Get Xbox Series X on us redemption tile under "Make the Most of Your Plans".

Result: The customer is taken to the page to redeem the Xbox Series X.

4. Do the following under the Xbox Series X console redemption tile:


Review and accept the Terms & Conditions by checking the box.

Click Select.

Result: You are taken to the Cart with the Xbox Series X console with the promotion applied and the price of the Xbox Series X console is shown..
5. Select Shipping information.
Note: Delivery of the promotional device may take up to 6 weeks. Advise customers that paying for expedited shipping will not decrease this shipping time frame.


6. Submit order.

~Ivone

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