I don’t know what’s going on with this Xbox issue, but I would like to post my experience with this
3 weeks ago, sign up for home internet plus, find out I qualify for it a few days after I sign up, no biggie, tile for the gift card appears then disappears
Contact chat support, they tell me that the tile has been disappearing for some but send me a link to redeem it, so I open link it’s the gift card, at this time I didn’t realize I could redeem both the Xbox and GC so I said no I want the Xbox and will wait, they said ok they would send me a promo code, so I get said Xbox promo code, go to plug it in, and it says promo code not applied to item in cart, 2 weeks ago now
Last week, again get support, ask for a callback number because I’m not really a fan of chat support, finally get a call, lady tells me that she will redeem my GC that day for me and would follow up with a phone call a week later about the Xbox issue, that was yesterday and I didn’t receive a phone call
Now I’m very diligent, extremely diligent when I want something, so today I figure up chat support again, talk to someone about said issues, explaining it best I can, and all I get now is a “A representative will order the item for you when it becomes available on our end to order it” they said, it’s out of stock online so they can’t add it, well I literally closed chat, opened my email that linked to me the series x, added it to my cart and could buy it right now with my own cash
So personally, I don’t know what’s going on, I don’t know if Verizon’s intent this entire time was never really to honor this promotion entirely, or maybe they really are having issues, but I’m getting fed up with this along with many other people, if anyone else on the forums is getting a run around please comment on this post because I’m genuinely curious what’s going on since I can’t really get a straight answer myself, I’ve tried for like 3 weeks now, nothing, got my gift card though, but an agent has to do that for me on the phone
I would like to add an update, it is because I purchased it in the store, that is only for 5g home internet online only, if you got it in store you don’t qualify, kind of a huge bummer but it is what it is
We understand that you're having issues with your gift card. We had encountered some hiccups with the promotion when it was first launched but were able to resolve it on the 13th. The following steps have helped our customers claim their cards, please give them a try.
1. Sign in to My Verizon (make sure you do this on the website not the app).
2. Navigate to the My Verizon account page.
3. Click on Get your choice on us: Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card redemption tile under Make the Most of Your Plans.
Result: You will be taken to an interstitial page to choose either the Amazon Echo Show 10 (3rd Generation) or the $200 Amazon.com Gift Card.
4. Do the following under the $200 Amazon.com Gift Card redemption tile:
Review and accept the Terms & Conditions by checking the box.
Click Select.
Result: You are directed to the Blackhawk website to redeem the offer.
5. Follow instructions to complete the order.
Note: You must verify email address
**Upon redemption, you will receive the Amazon.com Gift Card within 24-48 hours. Tracking is available here: https://www.yourdigitalrebatecenter.com/#!/
~Ivone
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