Xbox series s and $200 amazon gift card

[Boozlecube]

I accepted the cyber Monday deal which I was suppose to get an email to accept an xbox series s and choose between a $200 amazon gift card or an echo dot but never got the email for either.

[BRINAGRL]

I have both chatted with someone online and talked to an agent on the phone to verify that I would receive this deal. Both told me I would be receiving the information.

I currently have internet through Spectrum at 500 speed and was hoping for a minimum of 300 since we never get near that with them. This promotion got me to try something new but after hooking it up, I am only showing 150-165 mbps. Time will tell whether it is worth keeping especially if the deals aren't even real.

[vzw_customer_support]

BRINAGRL We can definitely help you out with your concern regarding our offers. We'll be sending a private note. ~Peter

[Abellew22]

If you could help with the promotion than everyone that signed up on cyber Monday should have received an email regarding your glitch after you were notified within the 48 hours instead of customers feeling as though it wasn’t going to happen. Terrible way to handle things as a new Verizon customer. There should be another perk with all the lying to customers service representatives have done in addition to us receiving the Xbox. 🤷‍♀️

[vzw_customer_support]

We're sorry about the issues you're having with your Amazon gift card redemption. There's a known issue with the redemption of those Amazon gift cards and Xbox's that's being worked on. There's a planned fix coming on 12/13/23 and after that you'll be able to redeem. Please keep checking your Verizon app and website after that date so you can redeem. ~Jesse

[Reymysterio562]

I was told to wait till.. December 13th.. how come everyone else is getting helped and getting their systems in 2 days?  I was originally told December 1st.  I’ve already redeemed my $200 gift card offer how can I cancel my service and void that gift card? 

[Capricorn0156]

I received my gift card . And there was a thing for the Xbox to redeem it under all my offers so I did and typed in my address and they said you guys will email me when it's shipped out but I still haven't received this email and this was a few days ago please email me or message me so we can figure this out .

[vzw_customer_support]

Capricorn0156 We're happy to read that you were able to redeem your Amazon gift card. Did you encounter any error when submitting the information for the Xbox? ~Peter

[Coreylsmith87]

@vzw_customer_support  Was told the tile would be there on the 13th…. Still not there….

[vzw_customer_support]

We are standing by to help. Please send us a private note. -Joe

[Coreylsmith87]

@vzw_customer_support  Help us all. Been getting the rounaround for days. At this rate I won’t have it in by Christmas for a present for my kids… I wouldn’t have left optimum had I know this would’ve happened. 

[Abellew22]

I wanted to let you guys know if you talk to the person that could be emailing you is the person you need to talk to. John was able to find the order and the promotion and my Xbox will be here in two days. Just letting you guys know if you take The time to talk to them via this chat for forum they are definitely able to do more for you.

[Coreylsmith87]

I’ve still not gotten any email…. Ugh this stinks. 

[vzw_customer_support]

Abellew22, we're so excited to learn that John was able to resolve this for you. Thank you for giving us the opportunity. We hope you have a great day! 

~Ivone

[Reymysterio562]

Hi I need help with my order also can you pm me 

[Lhluchini]

I need help too Verizon, having the same exact issue. Love the internet service so far but disappointed in the lack of communication for the Xbox promo…

[vzw_customer_support]

Hey, Lhluchini, thanks for reaching out about the Xbox offer. I'm sorry you ran into an issue with not being able to redeem your promotion after receiving that email. We are aware of this issue and we will have a fix in place on 12/13. Please keep an eye on your email as you will receive another message to redeem your offer.

-Lauren

[Millerrr]

Any word on the Cyber Monday deal? I received the email to claim the $200 Amazon gift card the next day. I still haven’t received any communication in regards to how I claim the Xbox series S. I’ve tried chatting with support with absolutely NO HELP! Very disappointed about this. I have been a loyal Verizon customer for several years. Putting a very bad taste in my mouth. 

[Jamesdhammond]

The community moderators/social media team will reach out to resolve it.  They had my Xbox order completed in just a few minutes.  My order has already shipped and will be here in two days.   Make sure you reply as soon as you get a private message from them.  

[Boozlecube]

I was told to hold off till the 13th to see if they fix the claim tile and if it doesn't show after that then they will have to find alternative ways to accept it.

[Beckyhaugen]

I am also wondering about the cyber Monday deal because I did the same. One email says my offer should come today via email and when I scroll down, Verizon has put a disclaimer that they reserve the right to limit promotional quantities.