I switched to the 5G home internet online under the free Xbox and $200 Amazon gift card promotion. After multiple attempts contacting customer service I finally received the email for the Xbox offer. I still have not received the email or time to redeem the gift card!! It has been almost 3 months!!
I'm so sorry to hear you didnt get the Amazon gift card, Bryanpwill. Did you attempt to redeem it using the My Verizon app? What services did you sign up for?-Joe
There is not an option for me to redeem it in the app. The tile has never show up. I signed up as a new 5G home internet customer under the online offer
Thanks for getting back to us. Let's review this together. Please reply to our private message. We can review the account and see if an escalation form has been submitted. -Joe
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