Wow... Since I hadn't received my $200 Target Card for 5G home internet service ordered on 2/13/24, I searched online to follow up and soon found a hornet's nest of issues with this subject. Like many others, it looks like I'll be needing assistance as well. Apparently my 60 day window which I wasn't aware and don't see that I was ever made aware of is over. I haven't found Verizon 's "Chat with a live agent" or speaking to representative over the phone all that helpful in the past, so I hopeful that someone from Verizon who is able to resolve this issue in a timely manner is able to contact me Thank you.
Hello, being on top of your account is crucial, especially if you are managing your promotional Gift Card. Verizon is here to help.
For more rebate details, check out our FAQs: https://www.verizon.com/support/device-rebate-faqs/.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
I never received the $50 Home Depot promotional gift card I selected. After a one hour phone call with customer service this year, they told me it would be fulfilled in 4-6 weeks. That was months ago and I never received the gift card.
However, the agent gave me a $5/month credit on my bill for 12 months for the inconvenience. That's $60.00 total and more valuable to me than a Home Depot gift card, so I feel like I was made whole.
You may want to contact customer service and save the hour long hold by requesting a compensatory service credit.
I'm just a customer that went thru the same disappointing experience, but I hope this info is remotely helpful.
Good luck!
Start a new topic or ask questions in the open forum.
