You are not wrong. This was the promotion sent out begininng of february for Mario Day celebration.
I signed up for Verizon 5G home internet on March 12th, 2024, mostly due to the ongoing promo they were running for a Nintendo Switch and your choice between a $200 Target gift card or a Chromebook. I have currently waited the 65-day promotional period and tried claiming my items which were eligible on May 16th (yesterday). When I click on the tiles to redeem, I get redirected to the FAQ page on how to redeem. I have called numerous times to speak with an agent who tells me they put in an escalation ticket to resolve this issue, and I should receive an email within 24 hours to correct. Long story short, I never received this email, so I called back today. I was told today that I needed to wait 5-7 days for the issue to be corrected. Being that I already waited the 65 days, I asked to speak with a supervisor to get some more info. (the agent was making no sense and sounded like they were making up excuses).
After another hour on the phone with the supervisor (Satyam), I was told that Verizon is out of stock and the reason I can't claim my items is because they are waiting on another order which should be here Monday, April 20th. Satyam told me I will be able to claim my items on Tuesday, April 21st (he said they will see what alternates they can offer if there isn't any stock). Every time I speak with a different agent/supervisor, I get different answers as to why this is an issue. I am extremely disappointed in Verizon as I have never had any issues with them prior to this. If this issue isn't resolved shortly, I WILL be cancelling all of my services with Verizon.
Also, it is very unfortunate that Verizon "doesn't have the capabilities" to provide me with the recordings of my calls.
Hello. We want you to get the promotions you qualify for and would like to review your situation a little closer. I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
So I got the same thing. Everytime I talked to someone it was like they had no idea what to say, a lot of times I was told to wait 5 to 7 days, others was told to wait until July 20th to redeem even though I already waited 65 days, another said I only get 1 of the offer but not both to correct himself when I called his B S (has to spread the letters apart to clean up the "bad word" another Verizon "bad word" bait & switch). I got the switch with no problem, the electronic gift card should not take this dang long to get to the people. I did what I was supposed to do, time for Verizon do do what they are supposed to do.
Oh my goodness !!!! Literally on the phone for like the 10 th time because of this and now this guy “Kevin” who says he’s higher than other reps is telling me no. That I was lied to and will not be getting anything. And they even tried charging me for extra equipment and I had to go in person for them to fix it over the phone because they themselves couldn’t even figure it out. Whoever the store agent spoke with was able to add a credit to cancel out the wrongful charge. But to be told I would get my offers over and over and then he tells me they lied…after I got my email with a redemption code ?!?! Unacceptable and he keeps cutting me off when I’m trying to make a point. I should be the one upset. I have spend so many hours trying to fix these issues …and I’ve been a Verizon customer before this. Never had issues either until now. This is upsetting and if this is how they customers over whatever error was made by someone else, then I definitely will not be adding devices. Going to pay off and cancel service. This has been beyond frustrating and upsetting. I hope Verizon does better for other people
We're sorry to read about all the time you have spent on this concern. We're here to help. Where did you purchase the service? Do the offers show on your My Verizon account under Home, then Make the most of your plan? ~Peter
It’s silly to ask me questions like where did I purchase ? Clearly I have made several attempts to have this resolved and made all the correct steps. Error was not on my part and many agents assured me I was good when the time came for claiming. I’m not sure what’s going on, or if it’s standard to get the run around until the offer completely expires as a tactic, but it has been beyond disappointing and frustrating at this point. Definitely not continuing services after all Is paid off
My apologies for any confusion. The reason we asked where it was purchased was meant to clarify which Verizon avenue did you purchase the service, meaning, online, at a direct store, at a premium retailer, via our online sales or via phone sales. We ask this question as different Verizon avenues have different promotion qualifications. Please let us know if this makes sense, and please let us know where did you purchase the device in question. Thanks.
-Natasha
You are not wrong. This was the promotion sent out begininng of february for Mario Day celebration.
Hey it took me four phone calls, a total of eight hours. I recorded the entire conversation everytime. I finally got a confirmation for my nintendo switch, yet they keep telling me that. It was a choice between a computer, the nintendo switch or the gift card.
I explained there are entire threads dedicated to this and that a flyer was sent out at the end of february. The only reasons I switched from xfinity to verizon is because I already had my cell phone service through them, the 5g tower was close enough that my speed is excellent, and the fact that I would recieve a nintendo switch AND a target giftcard.
I have finally got the nintendo switch situation figured out.
At first they tried to send me a nintendo switch lite, they sent an order in that they said go ahead and confirm. Luckily upon reading the entire receipt I noticed it was a nintendo switch lite that they where gonna send me.
After I pointed that out, I was put on hold for another 15 minutes while they reviewed all of my other options.
Their first option was to offer me a credit to my account in the amount of 149.99, for signing up because they where out of "nintendo switches" at this time. I pointed out the value of the nintendo switch according to the fine print on the pamphlet dropped through my mail slot said in parenthesis a value of $349.99.
So after about two hours( today, eight hours across the last four calls prior), they finally are "sending" me my nintendo switch. It is quite annoying that they are saying they never offered a gift card option as well, and that it was a choice between the three.
Looking at this thread everyone else seems to have the same problem. Hey @Verizo3, is there a reason why I am not recieving my $200 dollar gift card as well? As a valued customer over the last four years, with zero payment issues and paying for full insurance, I personally feel undervalued as a customer.
I promised my son this switch for his birthday months ago when I switched the internet intending to get it in the middle of may maybe early june. Also, everytime I seem to mention the cancellation fee that was supposed to be covered and paid back when I switched to vzw never happened either.
So 250 to cancel my internet, no 200 target giftcard, an attempt to give me a switch lite and telling me two different times there was no way to get a switch because yall where out of order, even though last week the new fios customers where promised them as well, seems mildly predatory. I pay a premium price for your service, and feel like I am getting the bad end of the deal constantly.
We want you to get the promotions you qualify for. To better assist, please tell us. Have you received the confirmation email with instructions and links to redeem the offer? (Check inbox and spam folder)
~Maria
I’m currently being told that there no promotion as such. They only want to honor the $200 target gift card which is a load of bologna. I have to of these plans and the first time I was screwed out of it because I never received the email for promo. Now I’m dealing with it once again. I pay $500 a month for their services and to the point that I want to tell them shove that target gift card up your behinds and cancel my service. Not that they would care because I’m just one customer.
It breaks our hearts to see you in this promotional dilemma. Our goal is to offer the support you need.
You can always check out our offer details through our official deals page: https://www.verizon.com/deals/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I have this same issue. I signed up MONTHS ago. I have called customer service multiple times. Some reps say they never even had this promotion. I still don't have my $200 gift card or my Nintendo switch and I spend close to $5,000 a year with Verizon!!!! I have to add another line and I'm seriously thinking about not using verizon! This is riduliculous I have to"fight" for what was offered. Do better Verizon!
Oh no! We don't want you to miss out on this great deal, and we’re sorry to read you've been having issues with redeeming your promotions. You can find more information on how to redeem it here: http://spr.ly/6603lioYv;
~Freddy
I am literally on the phone with them again for the second time trying to understand why I didn’t get my gift card or switch when I too only signed up with them because of this promotion. I have had horrible internet service with them and am so frustrated and disappointed in their services. The fact that the promo never came through on top of it all is infuriating. Not to mention now this guy is saying the promo was only for the plus plan and I got the basic which the promo said nothing about nor did the person I signed up with in person! Verizon you really need to do better. We keep your company in business this is ridiculous. Here I was thinking I some how fell through the cracks and come to find out there’s a list of us.
We are sorry to read you had issues redeeming your promotion. If you still need assistance after your call, let us know, and we'll be glad to help out.
~Freddy
So frustrating and disappointing. Horrible customer service!
Oh, no! It breaks our hearts to see you feel this way. The last thing we want is for you to have a negative impression of Verizon. Our goal is to help you in the best way possible.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Thanks for proving my point. I responded to you private message and haven't heard since 9/26. Absolutely terrible.
We want to take a look at your situation. Did you have the option of redeeming the offer on your My Verizon account? ~Peter
Start a new topic or ask questions in the open forum.
