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$200 and Nintendo switch offer

zzf19920514
Newbie
‎07-23-2024 08:44 AM

Cannot redeem the Nintendo switch offer, keep pops up the error message. Getting the run around when calling Verizon; kick from one team to another.  

 

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vzw_customer_support
Customer Service Rep
‎07-23-2024 08:51 AM

Help is here. Please tell us more, zzf19920514. Which service did you activate to qualify for the promotion in question? When did you activate the service? 

-Natasha

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zzf19920514
Newbie
In response to vzw_customer_support
‎07-23-2024 10:37 AM

it is the 5G home interest service. 

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vzw_customer_support
Customer Service Rep
‎07-23-2024 11:58 AM

Thank you for clarifying. If possible, can you try clearing your cookies/cache and trying again? If you're using the website, please also try the app. Let us know if you have any problems.

~Jesse

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zzf19920514
Newbie
In response to vzw_customer_support
‎07-24-2024 07:38 AM

Hi Jesse, I dont see any changes after I clear the cookies and cache, still pop up the same error message.  Same with the app. 

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zzf19920514
Newbie
‎07-23-2024 12:02 PM

Hi Jesse, I dont see any changes after I clear the cookies and cache, still pop up the same error message.  Same with the app. 

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vzw_customer_support
Customer Service Rep
In response to zzf19920514
‎07-25-2024 12:07 PM

Thanks for letting us know! You mentioned you activated the 5G Home Internet service in order to qualify for this offer. When did you place your order for the Home Internet?

-Lauren

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zzf19920514
Newbie
In response to vzw_customer_support
‎07-29-2024 12:55 PM

That was on Mid May, it has been more than 60 days, otherwise I will not receive the email saying I am eligible to do so. 

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vzw_customer_support
Customer Service Rep
In response to zzf19920514
‎07-31-2024 01:09 PM

We want you to get the promotions you qualify for. Have you been able to check at My Verizon account owner profile? Follow the steps below and let us know how it goes.

 Sign in to My Verizon.
2  Navigate to the My Verizon account page.
3

Click on Get Nintendo Switch, on us redemption tile under "Make the Most of Your Plans".

Result: The customer is taken to the page to redeem the Nintendo Switch.
4

Do the following under the Nintendo Switch redemption tile:

  1. Review and accept the Terms & Conditions by checking the box.
  2. Click Claim offer.

 Result: The customer is taken to the Cart with the Nintendo Switch with the promotion applied and the price of the Nintendo Switch is shown.
5

Select Shipping information.

Note: Shipping and delivery timing is dependent on inventory availability.
6

Submit order.

 

~Maria

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