$200 verizon giftcard rebate issue

[Kmikes14]

I was promised a $200 Verizon gift card rebate and a $200 Amazon gift card,  if I signed up for 5G home internet.  I received the Amazon gift card with no issues.  The Verizon one has been a nightmare to get.  I have had 3 different customer service reps try to help me, but no one has been able to successfully get it processed.  Any advice on what to do now?  Should I keep trying the customer service team in hopes that someone gets it corrected?  I feel pretty hopeless right now. 

[vzw_customer_support]

We want you to get the promotions you qualify for. Please tell us, when did you start service with us? Have you reeived a confirmation email with the steps to redeem your offer?

~Maria

[Kmikes14]

Hi Maria.. my purchase date is 08/22/2025.  It said I qualified for a $200 Amazon gift card and a $200 Verizon Wireless gift card. I only received the confirmation email regarding the Amazon gift card.  I never got anything about the Verizon gift card.  I have had 3 different customer service people help.  The first 2 times, they supplied me with a redemption code, after submitting it, I would get an alert telling me it is invalid.  The third time, they supplied me with a code and when I went to put it in, it said it was outside of the promotion time frame.  I was told to call the rebate place directly.  I did that, and that person could not help me.  This is very frustrating. 

[vzw_customer_support]

Thank you for the insights. We'd like to review your situation in detail. I'll be sending you a Private Message, so we can take a closer look. 

~Maria

[Kmikes14]

Maria. I just got an email telling me my rebate was rejected, so I’m again, back at square 1.