4 attempts, no return kit

[COMIKEL]

Will someone from Verizon please reach out and resolve this issue? I have requested a return kit for our Gateway 4 times since we cancelled service in July and have not received anything. I even went to my local Verizon store to make 1 of those requests. 1 agent told me to just take it to The UPS Store, which I did. Of course, with no return authorization number, it was a no go. I am SO FRUSTRATED and DISAPPOINTED.

Thanks for any help you can provide.

[vzw_customer_support · Accepted solution]

We're sorry to read about the situation with your return. We're here to help. We'll be sending a private message. ~Peter

[dteasley1340]

I have tried 4 times to get a return kit. Does anyone know how to get one.

[vzw_customer_support]

@dteasley1340  wrote: I have tried 4 times to get a return kit. Does anyone know how to get one.

dteasley1340, I'm sorry that you're having trouble getting a return kit. I appreicate you wanting to get that equipment back to us, and want to help make sure we can get that completed. I'm going to send a Private Message so we can help. 

-John

[dteasley1340]

I thought Verizon was a great service. Been with them a long time. But customer service is awful. This should not be happening.

[dteasley1340]

Would someone please reach out to me so I can return your equipment.