$400 Home Depot credit

VQuattlebaum
Enthusiast - Level 2

So i switched from frontier to Verizon and chose the $80 plan with a choice of the nfl ticket or $400 Home Depot credit . Since I care less for football I was going for Home Depot, but there is no credit for Home Depot. Thinking I’m headed back to frontier Fios!!! Will just deal with the issues at frontier !!!

10 Replies
vzw_customer_support
Customer Service Rep

VQuattlebaum, we want to make sure you're able to get your Home Depot gift card ASAP. When did you sign up for the service? Just to be sure, did you sign up for Verizon 5G/4G LTE Home Internet or Verizon Fios internet service?

~Jesse

VQuattlebaum
Enthusiast - Level 2

Yes I did, and I sent a request but not getting anywhere with this 

0 Likes
VQuattlebaum
Enthusiast - Level 2

I have had the service for 2 weeks but I will not cancel frontier if this was a trick to get people to switch providers 

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vzw_customer_support
Customer Service Rep

Hello, VQuattlebaum, we would like to help with your promotion concern. Can you please let us know when your order was completed? You mentioned that you still have Frontier. Have you activated your Verizon service? Did you order wireless LTE/5G or Fios?

-Lauren

VQuattlebaum
Enthusiast - Level 2

Yes my Verizon is active

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vzw_customer_support
Customer Service Rep

To clarify, is this in regard to LTE/5G Home Internet or Fios service? Could you please let us know which type of account you have?

~Izzy

Lcabowers
Enthusiast - Level 1

I too cannot access my $400 Home Depot/Samsung gift card. I received the email stating it was time to redeem my rewards, but the only offer to redeem is the free trial of Disney +.  Do I need to call customer support or how can I get this resolved?

Thank you,

Lisa 

vzw_customer_support
Customer Service Rep

We don't want you to miss out on any promotion. Could you tell us what purchase did you make to qualify for a $400 gift card? When was the purchase made?

~Freddy

VQuattlebaum
Enthusiast - Level 2

Well apparently Verizon tricks people into thinking they will get this 400 dollar discount with Home Depot.. no way will I stay with Verizon will end my service with you guys today 

vzw_customer_support
Customer Service Rep

Hello, VQuattlebaum. Help is here. Could provide us with more info so that we may assist? Is this regarding Verizon Home Internet via wireless or Verizon Fios? 

-Natasha