I've been on Verizon 5G Business's 200mb internet plan since July and I have NEVER gotten anywhere close to that in speed. I usually only get 20mb up and down, even though other businesses in our strip center use Verizon with zero issue.
I've had the router in every possible place in the storefront with no luck, called Verizon no less than 20 times with more than *40 HOURS* being on the phone being told the same thing over and over again. I'm using their official router and no matter what we do or who we talk to, nothing changes. Quite frankly I believe that I've just straight up been defrauded.
Does anyone have any suggestions? I swear I've tried everything and I'm so close to just disputing all of our credit card charges and closing our account. It's been so frustrating as we are a very small business that relies heavily on fast internet and I simply can't dedicate more of my very limited hours to this nightmare. Anything helps. Thanks!
(Restarted everything, used multiple different speed testing websites over several days, they've "restarted" and "optimized" my router no less than 12 times, I've even gotten a replacement from Verizon)
Hello, talk2camden, we want to make sure you get the help you need for your account! So we can better assist, we will be reaching out via Private Message.
-Lauren
We are here for you. Please reach out for assistance.
~Geo
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