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5G Home Internet Plus wi-fi extender
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02-25-2024 08:10 PM
I was promised a "free" Wi-Fi extender that I never received. I upgraded from 5G Home Internet to 5G Home Internet Plus hoping to get better performance. 5G Home Internet Plus includes "Whole Home Wi-Fi" which involves an extender. So far I've wasted hours of my time chatting and speaking with Customer Service agents who promised they ordered the extender and I would receive it in a few days... But now I've been told the offer has been cancelled, even though it is still on the Verizon website page for ordering 5G Home Internet Plus. I've been a loyal Verizon customer for many years and this year changed from Xfinity/Comcast cable to Verizon anticipating better customer service. What is the problem?
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You never got a reply on this?

