5G Home Internet Plus wi-fi extender
fidlerjim
Enthusiast - Level 1
02-25-2024 08:10 PM

I was promised a "free" Wi-Fi extender that I never received.  I upgraded from 5G Home Internet to 5G Home Internet Plus hoping to get better performance.  5G Home Internet Plus includes "Whole Home Wi-Fi" which involves an extender.  So far I've wasted hours of my time chatting and speaking with Customer Service agents who promised they ordered the extender and I would receive it in a few days...  But now I've been told the offer has been cancelled, even though it is still on the Verizon website page for ordering 5G Home Internet Plus.  I've been a loyal Verizon customer for many years and this year changed from Xfinity/Comcast cable to Verizon anticipating better customer service.  What is the problem?

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Hobblegoblin
Enthusiast - Level 1

You never got a reply on this?

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