My 5G home internet (cr1000a router and Verizon Receiver) was very reliable for 5 months. Then it was disconnected for nonpayment briefly, and after we re-connected it, it goes down approx once every 24 hours or so but at random intervals.
If I reboot (via the admin control panel or hard power cycle) it comes back and lasts another day or few hours or so.
In the status panel, it says "Ipv4 connecting..." but also "ipv6 connected"
Verizon support is useless, they have not been able to do a single thing and the behavior has not changed at all. I must have called a dozen times.
Any ideas?
Log below:
Oh, no! Dealing with service issues can be frustrating, especially if your 5G Home Internet has been losing connection. Verizon is here to help.
For more 5g Home Internet info, check out our official page: https://www.verizon.com/home/internet/5g/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I am having the same issue. Customer service is 0 help. I have called a dozen times. I also see this message in the log when it goes down.
[WAN.6][SYS] InstallationMode:1, Detect Internet status is down
We will be glad to help. Please tell us, what's going on?
~Geo
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