5G Home Internet connection

[aggarwvi]

Has anyone had an issue with their   # 5G Home Internet dropping connection

I am in San Jose CA  The last 2 weeks, my connection has been completely unreliable. The connection will drop randomly for 1-2 minutes at a time. Sometimes it's once an hour, sometimes it's every 5-10 minutes, sometimes it goes hours without dropping. Makes working remote and using Zoom/MS Teams impossible.

I'll notice the LED status on the front of the 5G gateway change from solid white to blinking red during the outages.

I also included some images below from PingPlotter as well as my gateway admin page. Outages have been worse today, especially this afternoon. Having the connection drop like this is unacceptable, and it's affecting my ability to work from home.

I tried everything within my control.

• Multiple customer support calls.
• Multiple times rebooting within the LVSKIHP admin menu
• Power cycling the LVSKIHP modem multiple times
• Opened an NRB ticket 

Nothing provided a permanent fix, and it got to the point I could no longer rely on the service. Service was so degraded M-F between 10AM and 6PM Central, that I had to switch to tethering from my VZW cell phone just to get through my work day. Some of what I've seen:

• 1-2 minute disconnects every 10-15 minutes (imagine being on a Zoom call with this happening - or trying to make a presentation)
• longer (30+ minutes) disconnects that wouldn't resolve until I power cycled the LVSKIHP modem
• The LVSKIHP modem LED blinking red with every disconnect
• Switching to LTE and staying there (while my cell phone was still on 5G UW)

I noticed almost no connection or reliability issues during the overnight hours of 11PM - 8AM. It makes me wonder if the issue was network prioritization at the towers, especially since my cell phone never lost connection. I have direct line of sight to 2 towers, and I can see both from my balcony.

I hope Verizon fixes the bugs and can provide the necessary reliability and response time if there are issues. When they do, I'll give the service another try.

Internet service is very bad called many a time professionally support in home but useless . 

They changed router and receiver multiple time but it does not work .

[vzw_customer_support]

We know how important it is to have your service working, as I depend on my connection on a daily basis. To better assist you, we will send you a private note.

~Freddy