Several months (maybe a year?) ago I picked up a 5G Home Internet router in anticipation of a new tower going up very close to me. Not long after I got it, the tower went up and became active. At first it was LTE only, but within the last few months it's been putting out 5G UW. My mobile phone (connected to Verizon directly) gets 300-400 Mbps download and around 30+ Mbps upload speeds, and a sub-30ms ping right outside (and inside) the window where the 5G router is sitting. My phone also shows 4 bars of 5G UW. Sometimes it'll drop into 5G instead of 5G UW, but the signal stays at 4 bars. Even with 5G I still get 200-300 Mbps, which is way better than the LTE speeds the router is putting out.
If I connect to the router's Wi-Fi and run a speed test, I get around 40 Mbps with around 4 or 5 Mbps upload. This seems like typical LTE speeds to me, and not 5G or 5G UW.
If I go onto Verizon's webpage and look at the device, it first shows as a 5G Home Router but when I click on it to get more info, the title switches to LTE Home Router.
The tower is less than 2 miles away with a decent line of sight (since it's up high and so is the land I'm on). I guess I'm wondering why the router won't connect at 5G speeds? The light on the front is white if that means anything.
Is my router provisioned for LTE instead of 5G? How do I get it to recognize and take advantage of the strong 5G signal?
EDIT: I checked the router system status and I'm seeing the numbers, below. The 5G signal fluctuates between -97 and -100.5.
Regards,
Brian
Thank you for taking the time to reach out to share your experience about Verizon Home Internet service. There are many factors that may impact the signal and we can look at these together. We will need you help to get account specific details. Please reply to the Private Note so we can move to a secure channel to protect private information.
-Deb
Iโm having the same problem โฆ please someone from Verizon contact me.
Hey there, Trnitee, thanks for reaching out in reference to your 5G Home Internet. We're standing by to help with any issue you're experiencing. To make sure we're on the same page, can you tell us more about what's going on with your device? Are you running into slower than expected speeds?
-Lauren
My internet fluctuates a lotโฆ sometimes itโs ok but itโs irritating when we return to our house, our phones donโt connect to the wi-fi, we have to manually connect to it, tvโs load slowly
We know the importance of having a functional Home Internet Service. Our goal is to aid you in the best way possible.
Check out our equipment guide for more usage support: https://www.verizon.com/content/dam/support/pdf/user_guide/verizon-5g-internet-gateway-user-guide-re....
We sent you Private Message, please review at your earliest convenience.
~Gilbert
Yes, itโs slower than we expected.
Trnitee We want to take a look at your Home internet concern. Can you run a speed test and provide details as to what speed you are getting on the service? ~Peter
& Download
Stability
Transmitted data
@ Upload
Stability
Transmitted data
157.52 Mbps
97.4%
213MB
13.80 Mbps
27.2%
10MB
Hello, being on top of your service is crucial, especially if you are managing your 5G Home Internet. Verizon is here to help.
Check out our equipment guide for more usage support: https://www.verizon.com/content/dam/support/pdf/user_guide/verizon-5g-internet-gateway-user-guide-re....
We sent you a private message, please review at your earliest convenience.
~Gilbert
@Trnitee I forgot to follow up with what I had learned from talking with Verizon. Even though my area supports 5G for voice now and I have a 5G signal that the router is capable of seeing, 5G is not officially turned on for the Home Internet service in my area yet. So the router will only do LTE. Iโm assuming once the 5G Home Internet service in my area is officially available with their availability tool, then Iโll start seeing 5G speeds.
Hopefully by then theyโll have a router that allows for external antenna, for better signal.
Thank you for confirming those details, Trnitee. We definitely don't want connecting to Wi-Fi when you return home to feel like a chore like that. We can certainly take a closer look into this. Please be on the lookout for a private note from us, so we can better assist as we will need account access.
-Joseph
Start a new topic or ask questions in the open forum.
