5G Home Internet speeds

[King_Everything]

For a year or so, my Verizon 5G home internet has been fine.  However, over the last week or so, our signal is awful.  I'm reaching *maybe* 18MPS download speed.  I've rebooted the router/modem.  I've factory reset the router/modem.  I've tried to reposition the router/modem.  Everywhere but one spot gives me a red light, but the spot with a white light is by a window with a 5g tower within site about 3 blocks away!

Support just wants me to reposition and reboot or upgrade my service.

Any advice?  I'll go back to cable internet if this is the best Verizon can do.

[Graham1997]

6/11/2024

Just got mine 2 days ago, I'm averaging 21mbps as well. I selected the best package they had which was 85-250mbps download speed. I have my Xbox Series X hooked up to Ethernet, and it's still awful. Also averaging 118 ping. That's terrible. I was on the phone the first night I got it with their tech support for 2 hours, and I was passed around to 3 different techs and they have no clue what is wrong. The box was stuck on solid red light no matter where I put it in my house, and out of nowhere after the phone call, it went solid white, with a weak connection. Thinking about returning the box and going elsewhere. 

[vzw_customer_support]

Hello, Graham1997. Help is here as we definitely want you to love our Home Internet services. Please tell us more. Any available software updates? Where in your home do you have the box set up?

-Natasha

[Pmc_8899]

I tried to get help with the same issue in chat. They tried to sell me a new phone. Awesome service Verizon.

[Q65]

Same here! I'm now on my 3rd Router/Modem. Even opened a investigation for the engineers to look into potential solutions. Got very little feedback on the outcome. The last 4 to 5 weeks this service has turned into the worst internet that I've ever had. It's just been too inconsistent 

[vzw_customer_support]

I'm sorry to hear that Q65. We would love to look into this. What zip code are you in? What exact issues are you seeing? -Joe

[Deez126]

Yeah mine was ok not very great but it worked til the past couple days it’s been terribly slow I’m getting 61 to 70mbps up and 3mbps down.. I called received a replacement  gateway (added a line and disconnected a line) and still nothing.  I was told to wait 5 business days for another solution (technician/tower etc). I could have had another company install already .. I’m wondering if they’re  just buffering my speed .. 

[Deez126]

*70 down and 3 up sorry 

[Cnote024]

Same thing for me. I bought this device last week and I was getting well over 80-90mbps now I'm getting 5-7mbps "VERY STRANGE" I'll be returning it soon if I don't see it recover.

[vzw_customer_support]

Hello, Cnote024, we know it's important to have reliable Home Internet speeds! Have you seen any changes in the last few days? Have any troubleshooting steps been completed so far?

-Lauren

[Jerrson]

It has been slow with intermittent no internet connections for a week now. Customer service is no help and futile.