Frustrated. I was sold 5G home internet by Verizon 6+ months ago. They sent equipment. I constantly had issues. Calling support, they reset , had me resetting. Would work for awhile. A few said they'd personally monitor & follow up the next day. (never happened). Then it worked fine about 3 months.
Last week it went down again and I spoke to a different tech on 5 different days. They reset. Worked awhile. One tech tried to sell me premium service. One told me I had a bad router & they were sending a new one. New router put on... no difference. Called in again & they couldn't bring it back up. I was told by this tech, service was not in my area. They never should have sold it to me. I was working out of different area & would never get good service. He disconnected the service & told me to find another carrier. And to send new router back. So, then I have no internet, which also means no tv streaming until I can get another carrier out to install. Of course, I'm using my phone data , which means more data charges on cell bill. He did credit me some money back on my bill. My question is, how could this happen?? If what the last tech said is true, how could all the techs not know this? If it's not true, then he lied to me. (but why would he do that). How could they sell me a product (if it's not working in my area), Sending me out a router. Helping me set it up. And no one tells me this for 6+ months. Over this time period I've talked to over a dozen different technicians. I was told by numerous techs they'd follow up, I was told they'd have someone call me, etc. Not once did I received a follow up call or a call back from anyone. I'm not sure what happened to good customer service. I only stayed as long as I did because of loyalty. I've been with Verizon for over 25 yrs & am a Verizon Retiree. But after this experience, I would never go back to Verizon. I am currently deciding if I want to keep Verizon cell phone service. I've never had such horrible customer service. I asked a rep where I could send a complaint & I was told me post it on this forum.
@frustrated279 wrote: rustrated. I was sold 5G home internet by Verizon 6+ months ago. They sent equipment. I constantly had issues. Calling support, they reset , had me resetting. Would work for awhile. A few said they'd personally monitor & follow up the next day. (never happened). Then it worked fine about 3 months.
We are certainly concerned to learn about your experience and continued service issues, frustrated279. We want our customers to have a positive experience when doing business with us and we appreciate you sharing your prior experience with us so that we can lift up your specific experince and outcome. While service availablity can change in an area, home services are offered for eligible locations which can be checked using the link below. We appreciate your continued loyalty with Verizon and we will be lifting up your experience to ensure a positive experience for our customers. If we can assist futher regarding your account, please let us know.
https://www.verizon.com/home/internet/
-Andi
I only see part of my posting. VZ rep sold me service when it wasn't in my area.; which I didn't find out until dozens of people "trying" to fix it, failed. Last technician informed me & disconnected my service. & told me to find another carrier. Something was very wrong here. Good technicians & good customer service is definitely lacking.
I am having the same issues. Everything was fine for 6 months and then the last 3 weeks intermittent service constantly rebooting the router very frustrating since I work from home and it interrupts my work day
G7Consult, we're sorry to read about the issues you're experiencing with your 5G Home Internet device. Please tell us, is this affecting all connected devices? What type of LED light status do you see on the router when you experience intermittent service? Does service go out completely or does data slow down?
~Izzy
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