Has anyone else had this experience? It has been a NIGHTMARE!
10 days ago, my internet started recording speeds of less than 1 mbps, with regular total disconnects. It gets better at night (a whole 8-10 mbps!), but is totally unreliable even then and will intermittently drop to nothing. 3 calls (total 6 hours) to support, with three tickets to "engineering" that have gone totally unanswered later and...their response was: something is interfering with the signal and we can't figure that out via tech support.
I am connected via ethernet, the receiver has not moved location in over a year, everything was FINE for about a year (regular speed tests at any hour would yield nearly 100mbps, with some exceeding 150) with the exception of having this same issue when I first installed the box.
This is worse than internet service from 20 years ago...are they really trying to tell me that a random new device between my box and the nearest tower can have total control over MY ability to connect to the internet reliably, and they don't have the ability to fix it or even detect it?
Not only that, but on my three calls to tech support in the last 2 weeks....it seemed like not a SINGLE THING that was discussed, submitted to engineering, or tested was written down anywhere in my account. They did the SAME troubleshooting every single time, offered the same responses, claimed there was "no record of a ticket" or that they couldn't see a ticket, and just wasted my time for hours. What is the point of having an "account" if they don't keep track of previous support calls SOMEWHERE? Why should I have to start from scratch every single time I call them, wasting 2 hours for them to tell me what I already know....
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