5G home internet too slow

jillrey
Newbie

I have had 5G home plus for over 2 years and have always had speeds over 100mbps. The last few weeks it doesn't get above 50. I have rebooted several times. I logged into the router details and it show LTE rather than 5G.  

Is something down in the network or was I downgraded after 2 years of great speeds? 

 

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scott31339
Contributor - Level 3

So, you are having issues with your Verizon 5G internet? Well, we all do! Read below!

 

Verizon 5G internet is very dependent on your signal strength. Do you know what router you have? Have you posted what router you have?

Well, that's very important for figuring out what your issue is. Would you post what device you have? It's on the sticker underneath your router.

 

Next, 5G signal strength is the next most important! And I do not mean the bars, I mean the DB signal strength your router is reporting.

Please post what those numbers are!

http://mynetworksettings.com/ usually will allow you to login to the router, unless you set up some IP passthrough or other configuration.

If you did, you need to be able to figure out how to login yourself. If you are unsure how to connect HTTP to your gateway, research.)

 

Once you login to your router, go to your status page, and there should be a 5G signal strength. This is very important!

 

Please post your signal strength, copy and paste.

 

The smaller the number, the stronger the strength. (-90 is better than -110db) - Does that make sense? I have experienced -110 or lower

(I mean lower than 110) will cause issues.

 

My experience is going to be different than you from another tower, I do not live where you do.

creature17
Newbie

Same problem.  All Verizon can tell me is that the 5g has come un-anchored from the tower that I normally connect to. They say it is marked urgent and will be fixed within 11 days. It's now day 17.Screenshot 2024-08-22 094601.png

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