5G home

[RVivero]

I cancel my 5G Home internet 3 months ago and now there is a 200 dollars charge for not returning the router .I have been going thru customer service many times and they promise a return kit that never arrives also they can’t provide a address for the return .Store employees are useless . I am canceling all my services after 16 years no more of this 

[vzw_customer_support]

Thank you for your loyalty these 16 years. We are truly sorry to learn you did not receive your return kit for the 5G Gateway and would like to help. To better assist you, I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

[RVivero]

Unfortunately I am still waiting for a return kit 

[vzw_customer_support]

RVivero, help is still here. My apologies to hear  you have not receive it yet. I have sent you a Private Message. 

-Natasha

[RVivero · Accepted solution]

I just read your message