5g home internet consistent latency spikes

[Rolls111]

Looking for someone with more insight than I do.  Had some issues a few months ago when setting up my receiver for the first time, with intermittent connection loss, about 5-6 times a day. That was eventually fixed and I was told it was because there were issues with the 5g tower.

Things have been pretty good since the fix, until the past week or so. I've been getting extremely consistent latency spikes (2000ms+) throughout the entirety of each day. Speeds are fine. I've been monitoring latency through several of my machines with various 3rd party tools that regularly show massive latency spikes about twice a minute. I have a tool running 24/7 that I can provide screenshots of, but it's just going to show you what I've already been saying. I've tried both wired and wireless connection but seems to make no difference, I've tried factory resetting my device entirely but it's been no help. It's making my work unbearable and I am very seriously considering pulling the plug on the service and swapping to another ISP. I have been unbelievably frustrated.

What I really want to know is why this started happening only recently? Is it an issue with the tower? I'm literally 100 feet from it where I live.  I know it's most likely not an issue on my end, especially since I've changed nothing and this started happening out of nowhere. In an ideal world I don't want to have to switch providers, but I'm going to have to switch if it continues to affect my work like this.

[vzw_customer_support]

We're sorry to read about the experience you have had with our service. We're here to help. Are speeds being affected? Do you notice this latency more at certain times of the day? ~Peter

[Rolls111]

The speeds are fine when the latency isn't spiking.

There doesn't seem to be a clear pattern towards the time of day when it happens. Though the periods of latency spikes seem to come in waves.  For example, they will typically spike 1-2 times a minute over a period of about 30 minutes. Then the spikes will stop for 30-60 minutes before starting again for another 30ish minutes.

[vzw_customer_support]

Thanks for getting back to us. Let's look deeper into this, Rolls111. What device do you have? What zip code are you in?-Joe

[Rolls111]

LV65 receiver with CR1000A router. Zip is 02127

[vzw_customer_support]

Thank you for the additional information. You shared that this is more recent occurrence. How long has this been your experience? You shared you haven't changed anything, but has anything change around your home/location like buildings or terrain that could impact service? 

-Andi

[Rolls111]

Probably about two weeks now. No changes that I know of that might impact service. I can still see the tower clearly unobstructed from my apartment window.

[vzw_customer_support]

Thank you for the information, Rolls111! To best assist, we'll be sending a Private Message. 

~Izzy

[Sage2014]

I am having the same issues. Speed is fine but while working on a server for work I am constalnly getting disconnected. The spikes I've been recording and have screen shot of are every few seconds. Close enough not to notice with speed but making work almost impossible lately. In the Denver area, 80211. Only have had this service for about a month.

[Sage2014]

This is the latest recording.

[vzw_customer_support]

Good morning Sage2014. We would love to help. What zip code are you in? What device do you have?-Joe

[GIOGIO057]

Have the same issue been going on over a year at this point I would love to find a solution before I just find a real ISP 

[baglunch]

I am having the same issue!! These lag spikes are making gaming a literal impossibility. Seriously regretting my decision to move to V5G.

[vzw_customer_support]

Having your data working is always important! As a gamer myself, I know how important it is to have a stable connection, could you tell us what issues you are having specifically? When did this problem start?

~Freddy

[serfer1]

I am having the same issues and frankly can no longer deal with it.  Connection drops snd ehe it doesn't I am dealing eith >200ms latency.  Can't work, can't stream...I am starting to look for an alternative ISP and am ready to disconnect Verizon Home 5G.

[vzw_customer_support]

We're sorry to read that you're having issues with your 5G Home Internet service. We're here to help. Do you have issues connecting to services? Is there a certain time of day where you get that latency? ~Peter

[AutobotTrainer]

I am now also experiencing significant latency issues with my Verizon 5G home service. This started just about 2 weeks ago, where we started to experience some connection issues with one of our smart TVs. Unfortunately this continued to evolve to the point where all of our devices struggled to connect when they initially requested anything from our home service, and is now developed into regular connectivity and timeout issues on me and my wife's work laptops. 

I've been running late and see tests on the home Wi-Fi service and they are abysmal. To confirm if it was a network problem, I connected multiple devices to my phone's hotspot service and they work flawlessly with almost no latency. This leads me to believe there's something wrong with the Verizon 5G router, because the cellular data connection seems to be just fine. 

Examples below of my latency tests. It's pretty obvious when I switched from Wi-Fi to Cellular service.

 

 

[AutobotTrainer]

Both latency tests are after multiple Wi-Fi router and Wi-Fi extender restarts, and one factory reset of the main router. I don't know what's happened to the 5G service in this area (or what is wrong with my router) in the last 2 weeks but for some reason my 5G home internet does not work the way it needs to, and certainly doesn't work in a way that justifies the price that I'm paying!

[unwiredsoul]

I'm glad you confirmed that a factory reset of the equipment doesn't resolve this issue.

Issue:  For the last week, I'm experiencing the random high latency, failure to load content (e.g., web pages, video streams), and frequent resolution changes when streaming video.

My router is an Askey NCQ1338FA and I'm in central Iowa.

[vzw_customer_support]

I'm sorry to hear you are having these issues unwired. What troubleshooting have you done? What zip code are you in?-Joe

[vzw_customer_support]

@AutobotTrainer  wrote: Both latency tests are after multiple Wi-Fi router and Wi-Fi extender restarts, and one factory reset of the main router.

We understand how important it is for your services to work as expected. Thank you for the images as well as the details of the steps you have already taken. Can you share with us if the changes are constant or only during specific times of the day with your 5G router? Aside from the resets, have we completed any additional troubleshooting steps with you so far? In the meantime, additional troubleshooting steps can also be found using the link below.

https://www.verizon.com/support/devices/#mobile

-Andi