Has anyone found a fix to the extremely slow 5g home internet speed. Like other posts in the forum, my home internet was good for the past year but starting in November I have been getting very slow internet speeds. I have had my modem replace and have called customer service multiple times. Iโve moved my modem all over the house, turned it off and one and everything else the technician has asked me to do but itโs still slow speeds. I have been told by technician that my speeds are really high but when I run a speed test Iโm at about 3mbps. Iโm not sure how they get their readings but I can tell you itโs definitely not high speed internet. I even called and had the automated system โassistโ and it stated it located the issue and fixed it. The fix was internet speeds of 12mbps for about a day then it went back to the slow speeds. I have read a bunch of the posts on this forum and Verizon reached out to the poster about the issue. I am wondering if anyone has been told or know of a fox to the obvious issue with the internet
Please stop asking us first timer questions. If we are coming to chat logs to find answers we clearly are way past light colors, test, reboots, location changes, and modem replacements.
Do something about it.
its clearly nation wide
Hello, ltchamp, we know it's important to have data speeds you can rely on. When did you notice a change in your speed? Is this happening all the time? Can you let us know what your data speeds currently are?
-Lauren
Exact same issue. They offered to waive the activation fee on a cellphone if we got this home internet. We are paying $64.99 for the 1g but we cant even reach 300mbps. Returning it Friday. We were told up to 940mbps.
When i called tech support, a tier 2 rep said I was lied to, we wont ever see over 300mbps in our area, and even then we should expect over 250.
Will return Friday after work.
I have a similar issue. My daytime speeds are good to excellent mostly. However, come evening my speeds reduce to almost non-existent. Verizon keeps asking me to reboot, move my router, etc. If that were an issue, wouldn't it be an issue no matter what time of day? Does my router or the cell towers magically move during the day? If they can't provide something close to the promised service, why don't they just say so instead of jacking us around? That way I could at least get another service such as Starlink.
We're sorry to read about the issue with your service. What are the speeds that you are getting in the evening? Does this happen every day? ~Peter
When it comes to slow speeds, the best way to figure out if this is a problem with the tower/signal from the tower, or the router is to connect a Verizon 5G phone to cellular data and run a speed test. If you're getting similar speeds on a mobile device, it's safe to say there's something beyond the equipment that is the problem. The 5G Home Internet generally doesn't run on anything more than what your cell phone receives. Millimeter wave markets can be the exception.
Based on what I've seen, the core issue with Verizon's 5G has to do with the reliance on 4G under the hood to anchor it. Verizon doesn't have a standalone 5G network in operation wide scale at the moment. From what I've seen, they are testing standalone operation in some regions. Until then, if Verizon's 4G gets overloaded, which it can and does in a lot of areas, the 5G suffers. The 4G will often be used for upload, and the 4G aggregates with 5G. The connection is basically as strong as the weakest link.
There are things that can be done to balance traffic better across the LTE and 5G bands, and QoS (Quality of Service) which can be implemented to bias data transfers. But until a Standalone network is available, I personally expect there to be problems.
For those talking about a Cable company not suffering from as many problems, this is generally true with any wireline broadband provider. For a given neighborhood, they have more capacity available, and systems like DOCSIS, despite being RF just like 4G/5G Wireless, operate in what is supposed to be a closed system. Meaning, they're on a network protected by shielding and operating on a wire that has a start and an end. Wireless must deal with air, which can receive random and spurious interference. Wireless must also deal with chatter from adjacent towers and nearby devices, which all broadcast on the same frequencies. Because wireless also has no boundaries and it'll travel where it can, it's also harder to "hyper-localize" capacity without some spillover to areas you don't want the signal to go to. All a wireline provider has to do is physically separate the network at a cable point, drop in some additional equipment, and capacity is effectively doubled.
That is why many people tend to say that Wireless Internet can either work very well or work very poorly. Just have to try it, and if it doesn't meet the needs, switch to something available with the performance you need.
I never thought Verizon would turn into the optimum of CT 06890until now.
sell you good fast 300mbps home internet, after 2 years let it go to the dumps and pretend to make it better just to keep bringing in new business and overcrowd the towers.
Time to find a new internet provider
If you have gigabit speed capable service you're never going to get it. The best I did was about 3.26 Mb and I was happy with that. That's about 3.6 times what I was getting from AT&T for $50/mo. You have to find out where the 5G signal is strongest. Verizon should be able to tell you where towers and neighborhood extenders are.
Start a new topic or ask questions in the open forum.
