Verizon's decision to charge full rates for 2 months to ACP users is unfair. They should have been transparent about this policy from the start. If I had known, I would have chosen a different provider.
Unfortunately, the ACP form on Verizon's website is not functioning properly, forcing consumers to speak to a representative. This has been a frustrating and stressful experience.
We understand the need for clarity in communication, and definitely don't want you to feel this way about us. We'll be sending a Private Note to better assist.
~Izzy
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