You are not giving me my ACP discount. Are you going to adjust my account by $30 for the months you didn't use my ACP discount. $20 ACP discount and $10 automatic payment. For some reason you tried to get a payment due on the 1st, a few days early and the payme nt didnt go through because it was requested before the due date. ACP said the money was in my account but Verizon didn't claim. ACP told me ACP accounts are closed if the funds have been used. I've had to reapply 3 times since I've used your internet service because Verizon made my ACP account close by not taking the available funds
I certainly understand the importance of getting a discount with the Affordable Connectivity Program, Dadoorunrun. I'm sorry to hear that you've had some trouble with enrollment with the program, and we want to get you the help you need. The best place to get support for this is by reaching out via 800-922-0204 and as to receive ACP.
I'm confident that our team there can help get this resolved for you.
-Joseph
Start a new topic or ask questions in the open forum.
