I have ADT home security. The system uses a wifi gateway and an their app ADT Pulse allows me to monitor and remotely control the system. I changed home internet to V Home 5G. The ADT Pulse gateway is not compatible with Home 5G. ADT tech told me to switch to T Mobile home 5G that is compatible. Are Verizon Wireless and ADT working together for a solution? Do I have any options as I like my Home 5G and my ADT.
I unfortunately would not or be able to test why it is not compatible. "Doesn't work" doesn't explain anything. Does it connect to the wifi but just won't communicate?
"The basic ADT Pulse package costs $52.99 per month with a starting installation price of $99."
Ugg. I play less than 2x that for a whole YEAR with Ring. $100 a year. Do they bend you over with that 3 year contract for it too? Good luck!
@Russell67 wrote: I have ADT home security. The system uses a wifi gateway and an their app ADT Pulse allows me to monitor and remotely control the system. I changed home internet to V Home 5G.
We appreciate your feedback and we will be glad to lift up the details that you have shared with us here. We are saddened to learn that you were advised to switch service providers, however, we also understand that your home and safety with your ADT system are a priority. We would be unable to speak to the compatibility of the device provided by ADT with our device and service. We would recommend reaching out to ADT to discuss any alternatives for compatibility with their device and services.
-Andi
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