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ASK-NCQ1338 Firmware Update LTE

KevinEC
Newbie
‎03-18-2024 02:41 PM

Hi,

 

I am running a ASK-NCQ1338 on LTE network.  I have to use a VPN for work.  The VPN will connect and will allow telnet and RDP but will not allow me to connect to databases and sites behind my firewall.

I would like to see if I can get the latest firmware to see if that resolves the problem.

I am running 3.2.0.21, but would like the latest pushed to my device.

Alternatively, if there is an answer to help with VPN that would be great.

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scott31339
Contributor - Level 3
‎03-19-2024 09:00 PM

I've asked as well multiple times -no luck. Still on 3.2.0.1

You'll have to do TCPMSS hacks like I did to resolve your issue.  https://community.verizon.com/t5/5G-Home-Internet/5G-Gateway-ASK-NCQ1338-Passthrough-Not-Working-Rel...

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vzw_customer_support
Customer Service Rep
‎03-20-2024 02:48 PM
@KevinEC  wrote: am running a ASK-NCQ1338 on LTE network.  I have to use a VPN for work.  The VPN will connect and will allow telnet and RDP but will not allow me to connect to databases and sites behind my firewall.

 

We understand how important it is to be able to use your network to work from home and we are here to assist. The current software for the device that you shared is Software Version: 3.20.21. Can you share any additional information with us about what you are experiencing so that we can help to determine the next steps to better assist?

Additionally, we do have some troubleshooting steps listed here that we can begin with: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338/#popular

-Andi

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