I just started this service a few weeks ago and the gateway randomly shuts off and reboots daily.The solid white light go blank sometimes for a minute or two and reboots(flashing white light) and signal reconnects.Does anyone have a fix for this issue or should i just cancel the service and find a new ISP? This service is useless with this issue.
Good morning! Thank you for bringing this to our attention. We'll be happy to help. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
I chatted with verizion support and they identified my issue is with the gateway and are sending me a replacement.I do see that it is a different model gateway from the original one.Hope this fixes it.Support said software update on original unit is causing the random drops.Hope this it the fix otherwise i will be canceling this service .I will update this post with my results.
We are glad to learn you are about to receive a replacement. Stay safe, and please don't hesitate to reach out for further assistance.
~Maria
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