ASK-NCQ1338FA not updating
kaoscoach
Newbie

My device is at 3.2.0.18. How do I get it to update to the latest 3.2.0.21 which came out in July 2023?

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4 Replies
vzw_customer_support
Customer Service Rep

Hello, kaoscoach. Thank you for this question. The latest software update was released on 7/12/23. We are working to release to all customers as the software update is sent out in waves. We do appreciate your patience while we work on getting the latest update out to you. 

https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338fa-update/

-Natasha

kaoscoach
Newbie

How many waves are there that this would take over 2 months? 

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Bama76
Enthusiast - Level 2

You're not alone.   Been using mine since early Apr and it's never updated.   Trying to figure that out now.

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stevil
Enthusiast - Level 2

Just picked mine up last Friday, it's on 3.2.0.18, it's way flaky, and I can't see any option to even check for updates.

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