I hope this message finds you well—or at least as well as my 5G connection isn’t. I recently activated my 5G plan, only to discover that my account has apparently embarked on a solo mission into the infinite void of the Verizon system. Quite the cosmic journey, really.
I don't have access to an online/myVerizon app account for 2 weeks already.
To resolve this, I’ve made five calls to customer support and visited two Verizon stores. The teams were delightful and tried everything—except, of course, standing on their heads or consulting a psychic. Sadly, unregistering and re-registering my email seems to be the extent of their cosmic powers.
So, I’m reaching out to see if anyone else has had the pleasure of navigating this 5G black hole. And more importantly, does anyone have the phone number for the real tech wizards—the ones who can do more than offer me to buy a new mobile plan to fix a problem?
We would love to help you with any 5G concerns. Was this on a phone or home internet? What zip code was this in?-Joe
5G home internet, 29492
We understand your concerns and would like to assist with this issue. Send us a Private Message so we can help out with the account.
-Cynthia
Hello Sarman, so that we can take a better look I am sending you a private message.
-Joe
Hello Sarman, please let us know when you are available for us to assist here.
-Joe
I am having similar issues.
We are sorry to learn you are having trouble placing the order. I am happy to look in to this for you. Sending over a PM to better assist.
-Kristen
We are here for you. Please reach out to assistance.
~Geo
Unfortunately, I had to cancel my service. I cannot recommend 5G Home Internet to anyone. My experience was incredibly frustrating, to say the least.
The first issue occurred when I placed my order online. A customer service representative canceled my original order and created a new one to claim a commission. This caused a major mess with my account, which took customer service two weeks to resolve—and even then, it wasn’t fully fixed. I spent countless hours on the phone with them, only to realize that they often lied to me. For example, I asked one representative to escalate a technical issue to the tech team, and she assured me it was done. However, when I asked for the ticket number, it became clear she had never escalated it at all.
As for the technical support, it was another level of incompetence. How is it possible that they couldn’t resolve an issue in weeks—something that could have been fixed in minutes with access to the admin panel or database?
Overall, it was a terrible experience, and I would strongly advise others to steer clear of this service.
Start a new topic or ask questions in the open forum.
