Another Unable to claim Xbox and $200 amazon card

[deathcab4qb]

I have also not received any of the offers that were advertised by verizon. I signed up for my service on 12/31 and it is currently active with the 5G Home Plus plan which qualifies it for the offers. The initial email I recieved clearly states the I should recieve both the offer to claim the xbox and the offer to claim the gift card or echo as soon as my service is activated, but I have recieved neither nor do I have any tiles in myverizon to claim these offers.

The verizon support chat is a complete chat and the people Ive spoken to there literally just make stuff up. One person claimed I had to wait 30 days (not true according to the t&c) another person said it was a choice between xbox and gift card (also not true per t&c in email) and neither did a thing at all to actually help.  Verizon needs to fix this - this feels like a massive screwup on their part

[vzw_customer_support]

We want to make sure you get every single promotion you qualify for and we're going to make sure you're able to redeem without any further issues. We're going to send you a Private Message so we can better help.

~Jesse

[jakado]

I am having the same issue. We activated our service and have not received any emails with instructions on how to redeem the Xbox or gift card, and there are no tiles showing in the myVerizon app to redeem the promotional items either. 

[vzw_customer_support]

jakado, let's make sure you're able to get your Xbox and gift card. We're sending you a Private Message so we can help.

~Jesse

[rdalseg1975]

This is a massive screw up and I got the same incorrect responses. I also have not received any tiles or ways to collect. I went to a Verizon store and they showed me the contract but was told I couldn't have a copy of it. You have 30 days to submit claims on the offers. Best bet is to deal with tech support and not customer service. I'm on day 4 of 5, where tech support said they'd get the tiles to show up... we'll see.  To me this smells like an uphill fight all the way down to the wire of the deadline  to see if they can honor their offer.  😞

[vzw_customer_support]

rdalseg1975, we are sorry to read about your issues with redemption for this offer. We will be sending a Private Message so that we can gather some additional account specific information.

-Andi

[kylari]

I also haven't received any information on how to redeem the gift card and XBox. I'm genuinely hoping to get it soon though as it was a deciding factor in establishing service.

[vzw_customer_support]

kylari, let's make sure you get your Xbox ASAP! We're going to send you a Private Message so we can help.

~Jesse

[obg305]

Hello I am unable to redeem the Xbox. I see the tile in my account but when I click through to the store it shows up as full price. Please advise.

[jakado]

I am still having the same issue. After posting here several weeks ago, I was promised that the XBox would be shipped to my house and the $200 Amazon gift card would be emailed to me. Instead, a few weeks later I received an “updated” promo code for the XBox which would not work, and a few weeks after that a link to a $50 Amazon gift card instead of a $200 gift card. . . 

[vzw_customer_support]

@jakado  wrote: I am still having the same issue. After posting here several weeks ago, I was promised that the XBox would be shipped to my house and the $200 Amaz on gift card would be emailed to me. Instead, a few weeks later I received an “updated” promo code for the XBox which would not work, and a few weeks after that a link to a $50 Amazon gift card instead of a $200 gift card. . . 

We're sorry to hear that you still haven't received your gift card. The delivery of the gift card and Xbox can take 4-6 weeks after the redemption is submitted. We're sure you'll be getting it soon.

~Jesse

[jakado]

It has now been six weeks since I spoke to an agent on here who promised it had been redeemed and I have still not received either promotional item. 

[vzw_customer_support]

Hello, being on top of your account is crucial, especially if you are managing your offers. Verizon is here to help. 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[kylari]

I also still haven't received the $100 Verizon gift card. When should I expect that?

[vzw_customer_support]

The best way to check the status of your rebate is to click this link and enter in your persona information/tracking number: https://www.yourdigitalrebatecenter.com/#!/check-my-status

~Jesse

[kylari]

Jesse

There's no information on that site about a rebate or gift card. 

[vzw_customer_support]

Thank 

@kylari  wrote: Jesse   There's no information on that site about a rebate or gift card. 

In that case, I'm sending you a Priate Mesage so we can figure out what's going on. Please be on the lookout.

~Jesse