Bad internet
Angryhawkeye
Newbie

Upon signup, there were no issues and the address was confirmed to be within the available area of home 5g for Verizon. We have had progressively worse internet speeds since starting the service. After looking at 5g home internet maps, our address is now not part of the available areas.

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vzw_customer_support
Customer Service Rep

Angryhawkeye, we're sorry to hear about the service issues you've experienced with your 5G Home Internet device, as we understand that staying connected is a must. That being said, we do want to provide some peace of mind and let you know that it's not unusual to see that your address would no longer be listed under an available area, as there are a limited number of slots available for 5G Home Internet devices. Once these slots have been used, availability can be impacted. We'll be sending a Private Note to better assist with your service concerns.

 

~Izzy

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