Why is it so difficult to have offers applied to my bill correctly. As nice as the customer service reps are they are no help. I have two offers available to me that I cannot get applied to my bill correctly- and the representatives tell me they don't exist even though they are showing up in my app and I am receiving alerts about them. According to my 5G Home plus plan information "Get A Perk On Us" is included in the plan but the $10 credit is not included on my bill. I am just getting charged $10 for my Netflix with Max perk. No one seems able to help with this and today the representative said this offer doesn't even exist. I have a screenshot of my plan info from my app. Secondly I received an offer in the app and received pm's from the app with an offer to save $20 a month for 12 months off the cost of my current plan. Again I have a screenshot of the offer and the details are linked to the line in my account for my internet. An error pops up when I try to accept the offer. Again the representative knew nothing and could do nothing. I am beyond frustrated with the time spent patiently on hold with no successful resolution. I have not gone looking for these offers- they were sent to me. Any helpful suggestions to help solve these issues?
Hello Justamom1! We are happy to help ensure we get this resolved for you. I'm sending you a Private Message here so we can assist.
-Josh
I appreciate verizon's response to my concerns. The issue has been resolved. Thanks!
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