Can't redeem Nintendo Switch from March Home Internet Promo

[edb135]

Like many others have commented on this board, I signed up for Verizon Home Internet in March of this year to take advantage of a promotion where I could receive BOTH a Nintendo Switch AND a $200 Target gift card.  I installed my system and have been very happy with the service.  After about 60 days of service I received 2 separate e-mails, one for the gift card and one for the Switch.  I clicked on "redeem" for the Switch but it would have been delivered very quickly, in 2 days' time, and I was overseas in Japan.  I exited the application and did not complete the order.  A few days later I logged in and the tile for the Switch was not there.  I redeemed the Target gift card without issue.  Since then I have spoken numerous times both in chat and on the phone.  Agents have accused me of misunderstanding the offer (one or the other not both, which is untrue) and also of redeeming the offer already.  Had I redeemed it and received a switch, there would be a paper trail attesting to this.  Everything I've stated here is very easily verifiable.  

What I would like to happen ASAP is for a Verizon representative to reach out to me and assist in getting me my Nintendo Switch that I am entitled to.

[vzw_customer_support · Accepted solution]

edb135, thank you for bringing this matter to our attention. There was a known issue impacting the Nintendo Switch promotion redemption process: https://community.verizon.com/t5/Announcements/Nintendo-Switch-promo-200-00-Target-Gift-card-promo-C... If your account is still impacted, rest assured we can help with an escalation form to ensure you receive the offer you were qualified for. To best assist, we'll be sending a Private Note. 

~Izzy

[Cece21788]

Good luck. I’ve been told a switch was sent to me and I was supposed to have it on the 27th, was also told I would receive an 80 bill credit that hasn’t shown on my account and still can’t redeem the switch and continue to get the run around  about them escalating my case. I wish you the best of luck!! 

[edb135]

I wanted to provide an update here to let everyone know that I received my Switch today.  I'm thankful for that, but am disappointed with  the level of service Verizon provided on this.

My initial issue occurred over a month ago.  Since that time I spoke to several representatives.  First I was told that I wasn't eligible for both the gift card and the Switch.  Then I was told that I had redeemed it in the store.  Then I was told that I had redeemed it online and it was shipped.  This is frustrating because I felt like the associates were basically accusing me of fraudulently trying to get something that wasn't legitimately owed to me.  This falls well below the level of service excellence I expect from Verizon.

I hope that future promotions are better planned and executed.