Charged for equipment that I returned to the Store
Enthusiast - Level 1

Back 0n November 11 th of 2021, I went online and tried to sign up for business internet service.  After completing the order, I was informed that Verizon would ship out a router and it would arrive by 8pm the following day.  A few days went by and I started to get concerend that the router was lost or stolen.  After calling customer service, I was informed that the account was still being processed for credit approval.  A few more days passed and nothing happened; so I went into a local store to see what was going on.  The store associate told me that they could see the account and that it was under review for credit approval.  He could not access the account nor could he get anymore information.  Becasue I needed interenet, I just signed up for mobile internet service as a personal account instead of a business.   I contacted Verizon business again on the phone to let them know that I did not want to move forward with the business account.  I thought everything was squared away, but then a few weeks later, the router showed up on my doorstep.  I did not want to get stuck paying for the router so I called Verizon business again and asked them what to do with it.  They told me that it would be acceptable to return it to a local corporate owned Verizon store.  That is precisely what I proceeded to do.. I thought that was the end of the story until last week, May 2023, I recieved a collections notice in the mail for $326.99.  Because I did not want to damage my credit, I just paid the collections bill.  I do not believe that I am responsible for this and Verizon owes me a refund.  1) It is not my fault that it took Verizon so long to approve and ship the equipment.  2) It is not my fault that they still shipped it even though I cancelled the service.  3) it is not my fault that they were unable to properly process the returned epuiment. 


I am hoping that someone from Verizon reaches out and looks up this account.  They will see that the it was cancelled and nver used.  As for the router, probably still sitting at the store or a warehouse somewhere?  



1 Reply
Customer Service Rep

We want to make sure this is taken care of ASAP. We definitely don't want you paying for a service you disconnected and we'll do everything we can to help. We'll send you a Private Note shortly.