This is my second router from Verizon they sent me this new one because they said my previous router was compromised I am having the same issue s and can never get anyone on the phone who had the ability to view my router logs with me or at all I have a small home network with 7-8 devices the list of issues I have is too long so I'll start with my bandwidth usage this is my most recent information from a minute ago there is no possible way for my network to use this much bandwidth any ideas what is going on?
| 8520088.49 TB | 13310773.18 TB | 13310773.18 TB | 6954682.92 TB | 6954682.92 TB |
| 691636.49 TB | 14877894.58 TB | 14877894.58 TB | 10693049.43 TB | 10693049.43 TB |
I don't even think that's theoretically possible to use that much data in the allotted time. But I suspect a compromised device, not the router - especially if it's replaced and the issue is reoccurring.
That bandwidth usage information from the router looks bugged. I would disregard it.
Now, if Verizon is notifying you about Malware or a compromised network, there's a couple possibilities here. It's possible one of your computers or devices are in fact compromised. For your computers, perform a scan with a tool such as Malwarebytes, and allow the tool to remove whatever it finds. For mobile devices, consider removing any unused applications, and on Android devices, make sure you've got Google Play Protect enabled on any Android devices.
On the router side, if you are opening any ports with Port Forwarding or are using the DMZ feature, consider why it is needed. Unless you are trying to access something remotely within your network or host a game server for your friends or something, these features are generally not required. If you're not sure what any of this is and haven't gone poking around the router settings, then you're probably fine here.
Another possibility which can generate Security notices and use a lot of bandwidth is if someone or something is making use of Peer to Peer File Transfer software. Often times (but not always), this software can be used for purposes which violate the DMCA, such as for streaming or downloading pirated music or movies. DMCA notices from Verizon will often be accompanied by a security notice, just in the event that the notice comes as a surprise. Peer to Peer software can make use of your bandwidth to not only download the content being requested, but to share copies of the content to others trying to download the same content.
If you're able to explain what is going on to cause concern about a compromised router, we might be able to provide some better help.
Hello, Megan702lv. Help is here, and thank you for these details. Just to confirm, is this regarding Verizon Home Internet for wireless or Verizon Fios for home services?
-Natasha
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