1 Solution
Thank you for the response. I was able to speak with a manager who was able to resolve all of the issues. Thank you for your response. Please understand, it is the frustration with being bounced around, not listened to, and honestly just not told the truth. There are some items I believe Verizon could address that would alleviate 90% of most customer's frustrations and not cost the company really anything to address. The reason for my post is to get enough attention, that hopefully others won't have the same experience and Verizon's support folks don't have to deal with as many irate customers. Thanks again.
MPanther12, we're truly sorry to read about the ongoing billing and account issues you've experienced. We always want to make it easy to do business with us, and truly value your feedback. I understand you mentioned having issues with Paperless Billing and AutoPay. To clarify, is this still an ongoing issue? If so, are you automatically unenrolled from both AutoPay and Paperless Billing, or just one?
I'm truly sorry to read about the conflicting information you've received, and want to do all we can to help. Don't hesitate to let us know about any pending unresolved billing issues. We'd be happy to shed some light on your concerns.
~Izzy
Thank you for the response. I was able to speak with a manager who was able to resolve all of the issues. Thank you for your response. Please understand, it is the frustration with being bounced around, not listened to, and honestly just not told the truth. There are some items I believe Verizon could address that would alleviate 90% of most customer's frustrations and not cost the company really anything to address. The reason for my post is to get enough attention, that hopefully others won't have the same experience and Verizon's support folks don't have to deal with as many irate customers. Thanks again.
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