Door to door sales people

[k00k00kach00]

I had some young adults come to my door offering free trials of the Verizon wireless wifi box. 

They promised that the month trial was free, easy, and there would be a return slip included with the box when I receive it.

I received the box and there was no return slip included. I unplugged the box within the trial period so that I wouldn't get charged, and I had to go into a Verizon store in order to get a return slip myself, not at all the easy process that was falsely promised when I signed up for it. 

Because the box was sent back after 30 days, Verizon continued to charge me, and it was a huge hassle getting it resolved. It cost me over $100.

Don't trust any Verizon door to door sales. 

[DinoD90]

I'm dealing with the same issue. Some Territory Manager came out to our apartment building preaching the gospel.

Now I'm stuck with 2 broken routers that they are threatening to charge me $400 for, telling me I need to return it to a store. The trip alone will cost me $30, no way.

[vzw_customer_support]

Hello DinoD90. We're sorry to read that setup is not working for you. We absolutely want to make this easy and save you the trip to the store. We can mail you out the needed materials for a return and we'll be sending you a Private Note to gather the details. -James

[vzw_customer_support · Accepted solution]

k00k00kach00, we're sorry to read about the issues you ran into when trying to return your 5G Home Internet device. For anyone facing a similar issue now, we recommend reviewing this link for more details around the 5G Home Internet return process: https://www.verizon.com/support/wireless-home-equipment-return-faqs/

If you still require assistance or have any questions, please contact us for support.

~Izzy