Error when trying to redeem Nintendo Switch offer.

[juanborges83]

Hi,

I received the email for the nintendo switch and see the redemption tile but receive an error message when trying to accept the terms  “We’re sorry there was an error when adding your….promotion to your Verizon account, please try again later.”

I cleared my cache, logged in and out, refreshed my browser but is the same.

Please help.

[vzw_customer_support]

We're sorry to read about the issue with redeeming your offer. Are you trying on your phone or on a PC?~Peter

[juanborges83]

Hi,

Thanks for responding so quickly.

I have try in the PC and my phone through the app and is the same after I accept the terms, always the same error message.

Best regards.

[vzw_customer_support]

Thanks for getting back to us Juanborges83. When did you start service? When did you last attempt to redeem?-Joe

[AwkwardLoser]

Brother alot of people reaching this issue it’s been a whole week for me 

[Tr1010]

Same here I've used the chat feature. I've made phone calls and I still have no answers. 

[vzw_customer_support]

We want to help you redeem this offer. What error are you showing when trying to submit it? Are you trying to redeem on your phone or PC? ~Peter