Extender and router constantly losing connection

jessetucker2
Newbie

At least once a week the extender lose connection to the router and  there's nothing anyone at verizon can do to fix the problem: it just EVENTUALLY comes back on its own.  It usually happens first thing in the morning and lasts till about mid-afternoon, although somethings, it's been out for the entire day, and the next day it's perfectly fine. 

No problem outside on the line coming into the house, no problem with the coax, all the equipment (ONT box, router, extender) have ALL been replaced for "new" ones (newly refurbished? I wonder if I've ever gotten NEW ones). 

As my TMobile extender is connected to the  Verizon extender and in order to be able to use my iphone, I have it on wifi-calling, but there are hours and days when I have zero service .

Has anyone had a similar issue?

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2 Replies
vzw_customer_support
Customer Service Rep

Happy Tuesday! jessetucker2, being on top of your equipment is vital, especially if you are encountering technical issues. Verizon is here to help.

 

When did the issue start? What recent changes have you made? You mentioned your T-Mobile extender is connected to your Verizon extender, please elaborate, how are they set up? Is your service with T-Mobile or Verizon?

~Gilbert

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scott31339
Contributor - Level 3

Nope, but my extender is hardwired Ethernet, not coax.  Hope you the best of luck!

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