Extender for 5g home internet?

[charleyrich99]

I am about to order the 5G Home Internet Plus. 

I tried a friend's and it worked well on my first floor, but less well on the 2nd floor.  I understand a "free" extender is available with the Plus plan.  How do I go about ensuring I get the extender?  I read elsewhere that some users had trouble getting the extender or were asked to pay for it. 

Suggestions?

[vzw_customer_support · Accepted solution]

Happy Monday! We are glad to see you are interested in our Home Internet service. We want to guide you in the right direction.

You can always get more info through our official page: https://www.verizon.com/home/internet/5g/.

Feel free to contact our Sales Team at 800-256-4646 (Monday - Friday 8:00 AM - 2:00 AM, Saturday 8:00 AM - 12:00 AM, Sunday 9:00 AM - 8:00 PM Eastern Time) for additional support.

~Gilbert