Gift card $200 Verizon
Drea8887
Newbie

I placed an order and the site had a $200 Verizon gift card if i finish my order so of course i did . You can see the order in the confirmation email for the gift card got the item no gift card asked a rep said wait 7 days for gift card to be mailed waited no gift card. Did a chat rep was saying no you going to get a switch and a $200 target gift card. I told the rep didn't know what they were talking about then they said gift card was applied to order. Then they said  I didn't have a gift card in my account. Please help. First time anyone had lied to me about an item for a sale or to upsell an item. Trust has been broken.

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5 Replies
vzw_customer_support
Customer Service Rep

 

Good morning Drea887 We would love to help. What service did you sign up for? Was this wireless or Fios? What item did you get? -Joe

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Drea8887
Newbie

it was a offer when I was signing up to get a iPhone a flash offer to complete my purchase you can see the gift card in my order confirmation  but it was never sent with the new line and iPhone.

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vzw_customer_support
Customer Service Rep

Hello, we're sorry to learn you're having issues with our promotion. When was the purchase made? Did you ever get any email or a tile redemption on your My Verizon application?

~Ivone

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drea8787
Newbie

got locked out of old user. It was made 3/16. Just email confirmation showing the gift card. 

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vzw_customer_support
Customer Service Rep

Thank you for the details drea8787. I will be sending you a private message to further asisst with this. 

~Ivone

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