I have had a host of issues since changing to Verizon for my home internet needs. The main one is slow speeds. I was offered a deal on switching to Verizon which was too good to pass up so I did it. And, WHEN it works, it is great. But when it doesn't, it is horrible mainly because the tech support can be atrocious.
I will suddenly notice web pages loading slowly and I check my speed. it will be between 20 and 0.6 (!) Mbps. I will contact support and I'll be given to one of two types, a newbie that main purpose is to upsell me on some service. I've actually dealt with a rep that spent 20 minutes trying to upgrade my PHONE service and every time I tried to change the subject she started back on her canned sales pitch. The other type is the helpful, knowledgeable techs. How to tell the difference? If they start off with some overly cheery statement about how you are now in good hands and they will do everything possible to make sure that you are extremely happy, well, you got the newbie.
This latest farce happened last night. Everything was fine and then suddenly - 12Mbps. I called in and got the robo-thing. It was 11:30pm so I expected that. I kept trying to get the support page but apparently it had signed off for the night giving me an error message. I then called 611 and got through. I got some girl named Ivy and I knew I had hit the newbie strain. But I let her go on and run the diagnostics. Of course it didn't work because she was just trying the old turn-it-off-and-on solution as well as "Let me run some diagnostics and get you back to running really fast." I went through all of them and then it still didn't work. Then she hits me with, "You are on our most basic plan and that plan only guarantees speeds from 150 to zero so at times you may not have any internet at all." What? "I can upgrade you for $$$." I told her she was wrong. Then my speed shot up to over 300Mps! I was trying to type in "It's working!" but she came back with another hard sell. I said what I have is great and my speed dropped to 20. I then asked to chat with a supervisor and she ignored me. I asked again and and she said the supervisor would do the same steps as she had done. I didn't care and asked again. She said the supervisor was going over the chat and would connect in a moment. 15 minutes later I still had nothing and Ivy had long since stopped responding. I disconnected and went to bed.
The next morning I spent 4 hours on the phone with several people and the actual problem came to light...with bad results.
Sadly, the actual fault for this mess lies with Verizon who changed my routers physical address by their own choice and thereby defaulted my account. I can no longer get 5G because my spot on the tower was given to another customer. There are no longer any empty spots (nodes) and hence my service is reduced to whatever is left over. Again, not my fault but Verizon's and they will not rectify it.God speed, peeps. And good luck.
What router do you have?
What is the signal strength when you are getting lower speeds under the router status menu?
I had the new one, the tall gray one. The display on the outside showed one or two bars which had nothing to do with the speed since it always was the same whether I had high speed or no speed.
Start a new topic or ask questions in the open forum.
